Account Handler

Location: Westcliff-On-Sea

Key Responsibilities Administrative Support Process all construction insurance documentation, including Contractors All Risks (CAR), Contract Works, Employers’ & Public Liability, Plant (Hired-In & Owned), and Professional Indemnity for construction professionals. Prepare and issue cover notes, schedules, certificates, and endorsements. Maintain accurate client files, ensuring all construction-specific details (contract values, JCT clauses, materials, locations, etc.) are correctly recorded. Handle all data entry, system updates, and compliance checks with high accuracy.

Client Management Act as the first-line contact for construction clients, ensuring timely and professional responses to queries about cover, documents, premiums, and policy requirements. Assist clients with documentation needed for tenders, site entry, and contract compliance. Support onboarding of new construction clients, ensuring all information is gathered efficiently (e.g., plant lists, project details, wage/turnover splits). Build strong working relationships with site managers, project directors, contractors, and office administrators.

Renewal & Broking Activity Gather renewal information such as updated wage/turnover split, plant values, contract sizes, and major project updates. Liaise with insurers/MGAs to obtain terms for construction risks and negotiate competitive quotes. Prepare comparison tables, renewal reports, and risk presentations. Review all insurer documents for accuracy, including endorsements relating to JCT requirements, height/depth limits, use of heat, or specific plant limits.

Operational & System Management Use Acturis for all processing, including MTAs, renewals, new business, and document generation. Ensure all regulatory and compliance requirements are met, including duty of fair presentation and construction-specific risk information. Support credit control by monitoring payments, insurer instalments, and ensuring construction clients have up-to-date financial records. Skills & Experience Required Essential Experience as an Account Handler or Administrator within commercial insurance.

Strong administration background, ideally within construction or high-volume technical policies. Understanding of construction insurance products (CAR, EL/PL, Hired-In/Owned Plant, PI). Excellent communication skills and confidence dealing with contractors and site-based personnel. Strong organisational skills and the ability to manage multiple enquiries in a fast-paced environment. Familiarity with Acturis or similar broking systems. Desirable Previous experience handling construction clients of varying sizes.

Exposure to negotiating construction terms with MGAs and specialist insurers. Progress toward Cert CII or willingness to study. Key Attributes Detail-focused and accurate, particularly with construction schedules, plant lists, and contract values. Client-oriented with a professional, supportive approach. Technically curious, eager to build deeper knowledge of construction risk. Organised, capable of handling volume while maintaining quality. Collaborative, working closely with Account Executives, brokers, and insurers.

Proactive, anticipating client needs—especially around renewals and tender deadlines. Hybrid working - Monday and Friday WFH