Customer Service Advisor

Southend-on-Sea, England, United Kingdom Company: Bit recruit Client /

Employer:

Occupop

Are you passionate about customer service? We are looking for a Customer Service Advisor to join our in‑house call centre at our Southend office as part of our Operations Team. In this role, you will build lasting relationships with our customers, embody our values in every interaction, and ensure each customer receives an exceptional level of service.

• Be the first point of contact for our customers, handling inbound and outbound calls, emails, web‑chats, and admin enquiries.
• Manage a variety of policy queries, changes, renewals, sales queries, payments, and general administration.
• Take ownership of customer enquiries, ensuring every customer receives a first‑class experience.
• Build rapport and lasting relationships with customers, always aiming to go the extra mile.
• Accurately maintain customer records.
• Handle complaints with empathy and professionalism, escalating when necessary.

• Previous experience in customer services; call centre experience is beneficial.
• Strong verbal and written communication skills.
• Ability to build relationships with customers, be resilient, and remain calm under pressure.
• Confidence using Microsoft Word and Excel, Google Maps and use of multiple systems.
• Ability to work both independently and as part of a team.
• Attention to detail, flexibility, and a positive approach to change.
• Minimum of 5 GCSEs at grade 9‑4 (A*‑C) or equivalent, including Maths and English.

Fast & stable home fibre broadband with a proven minimum consistent speed of 20 mbps download & 10 mbps upload, available at all times.

Robust full‑time 4‑week training programme requiring presence at our office for the first 6 months and regular travel to our Southend office.

40 hours per week on a rotating shift basis, between 8:00 am‑8:00 pm Monday to Friday;
Saturdays, Sundays & Bank Holidays between 9:00 am‑5:30 pm.

29 June 2026.

• 31 days annual leave (including bank holidays).
• Employee Assistance Programme.
• Pension Scheme.
• Health cash plan.
• Incentive of £250 on refer‑a‑friend scheme.
• Social company events.
• Employee Recognition Scheme – Hood Stars.
• Provided laptop and professional equipment as required.