Senior Complaints & Journey Lead
Job in
Southend-on-Sea, Southend, Essex County, SS2, England, UK
Listed on 2026-07-16
Listing for:
NatWest Group
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Location: Southend-on-Sea
Nat West Group is seeking a Complaints Experience & Journey Lead to own the end-to-end complaints journey, driving insight-led transformation and continuous improvement. You’ll lead high-performing teams and shape the complaints strategy to deliver fair, consistent outcomes for customers and colleagues.
You’ll balance customer, colleague, regulatory and commercial priorities, coach journey managers, and champion improvements across processes, systems and touchpoints to reduce friction and improve
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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