Customer Service Advisor-Casual

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job reference REQ
01340 Date posted 20/10/2026 Final date to receive applications 03/11/2026 Location Southend Salary £13.28 p/h Package Blank Contractual hours 25 Basis Casual Job category/type Customer Contact Attachments Blank

ABOUT TRAFALGAR ENTERTAINMENT

Founded by Sir Howard Panter and Dame Rosemary Squire in 2017,
Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicians, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres
- Trafalgar Theatre
, The Bridge Theatre
, The Lightroom King's Cross and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value
Creativity, Collaboration, Excellence
and
Respect.

ABOUT THIS ROLE

The Customer Sales Advisor is responsible for dealing with customer ticketing enquiries through all channels, as the first point of contact. It requires proficiency in completing the sales process and be able to ascertain individual customer requirements, utilising product and service knowledge to upsell and tailor the customer experience. Providing a seamless service to all and exceeding customer expectations.

ABOUT YOU

You’re a natural communicator who enjoys helping people ad takes pride in delivering great service. You stay calm under pressure, hand problems with a positive attitude and know how to make every customer feel valued. You’re comfortable switching between phone, email and live chat – and you bring enthusiasm and curiosity to everything you do.

JOB ROLE

Join our friendly contact centre team supporting venues across the UK and the West End. As a Customer Sales Advisor, you’ll be the first pointy of contact for theatregoers, handling calls, emails and live chat. From ticket sales and seating queries to show information and after-sales support, you’ll help customers enjoy a smooth and memorable booking experience.

KEY RESPONSIBILITIES

• To contribute to and support the development and implementation of contact centre, goals and objectives
• Personally contribute to an environment where colleagues want to work and customers feel valued.
• To stay abreast of new developments within the group, in particular new ventures, venue portfolios and disruptions to ticketed events (potentially impacting service deliverability)

PERFORMANCE MEASURES

• Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for HQ Theatres customers in line with specified KPI’s.
• Take ownership of customer problems, solving them at first point of contact and elevate when required.
• To welcome positive and negative feedback about the contact centre and ensure any relevant details are passed onto your Team Leader to help improve the service it offers.
• To ensure the ticketing systems records are maintained and accurate
• Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.
• Develop and maintain a good working relationship with the Ticketing Operations and Venue Based Teams to promote a seamless ticketing service across the group.
• To respond to customer queries and complaints in a timely and accurate way…