Digital Transformation Lead

Southend East PCN is looking for a Digital and Transformation Lead to help our member practices improve patient access, digital maturity, and the way services are delivered across the network. This is a permanent role funded through the NHS Additional Roles Reimbursement Scheme (ARRS), delivered in line with the requirements set out in the Network Contract DES.

While the role is advertised from our Norton Place base, the postholder will work flexibly across all Southend East PCN member practices, which are all within a close geographical area of one another. This isn t a single-site role you ll be working across the network to support collaborative improvement rather than being tied to one location.

• Supporting practices to adopt new technology that improves patient access and experience
• Reviewing and improving digital maturity across the PCN
• Using data to understand demand, capacity, and activity, and to drive service improvement
• Working within Integrated Neighbourhood Teams alongside general practice, community services, social care, and voluntary organisations
• Building strong working relationships across practices and wider system partners
• Supporting governance, risk management, and reporting linked to transformation and digital projects

Southend East PCN Limited is a Primary Care Network operating in South East Essex, commissioned by NHS Essex ICB. We bring together GP practices across the area to work collaboratively, improving services and outcomes for our local population while supporting the sustainability of general practice.

Job Title: Digital and Transformation Lead

Reports to: Operations Manager

Accountable to: Southend East PCN Clinical Directors / PCN Board

Hours: Full-time or part-time considered; exact hours to be agreed with the successful candidate

Location: Flexible, PCN-wide role. Advertised from our Norton Place base, but the postholder will work across all Southend East PCN member practices, which are within a close geographical area of one another, as well as community settings and, where service delivery requires, patient homes and care homes

DBS Check: Enhanced DBS check with barred list check required, reflecting the requirement to work in patient homes and care homes

Job Summary

The Digital and Transformation Lead supports increased access to care for patients across Southend East PCN by supporting the adoption of new technology and other initiatives that improve the care offer, and by enabling PCN staff to work more effectively to support the sustainability of general practice services.

This is an ARRS role. The postholder s duties are drawn directly from the minimum role requirements for the Digital and Transformation Lead role set out in Annex

B.17 of the Network Contract DES Specification 2026/27.

Key Duties and Responsibilities

• Improve adoption of new technology to enhance patient access and experience and increase PCN productivity
• Support the effective adoption of national and local digital and operational initiatives, including integrated working at neighbourhood and place level, to improve access to services for patients
• Build relationships and facilitate collaboration between member practices to support the delivery of care to each other s patients, for example through enhanced access or other hub-type working arrangements

• Review and improve the PCN s digital maturity
• Work with the Integrated Care System (ICS) and other partners to ensure that digital and operational PCN transformation is embedded in, and aligned with, ICS and national strategies

• Use data, and improve data quality, to understand demand, capacity, and activity, driving improvements in patient experience of access, operational efficiency, and staff experience at work
• Use data to support population health management and improvements in care quality and PCN operational efficiency
• Understand the type and intensity of support needs across the PCN and coordinate this support, including through organisational development (OD) programmes
• Present data insights to support service improvement and reduction in unwarranted variation

• Work within Integrated Neighbourhood Teams (INTs), collaborating with general practice, community services, social care, and voluntary organisations
• Support delivery of place-based, population health-focused care, and contribute to reducing health inequalities and improving access
• Participate in multi-disciplinary team (MDT) meetings and neighbourhood forums as required

• Build strong working relationships across PCN member practices and system partners
• Engage staff in transformation and technology adoption programmes, and support clear communication of service changes to staff and patients

• Ensure transformation and digital activities align with the PCN s governance requirements
• Support risk management and…