Surface Access Agent FTC Exp

About the role

Our Surface Access team are responsible for providing our passengers with a smooth journey to and from our airport. They take care of the car parks & the rail station and support our passengers with any queries, ensuring that they receive the seamless, quick and friendly experience that they have come to expect here at London Southend Airport. We bet you’re thinking “so what is it I will actually be doing day to day?”

well….

• I will be assisting customers face to face, over the phone, via email, and over the intercom.
• I will update all notice boards with current information.
• I will operate the ticket gates at the train station and the car park barriers.
• I will empty and load the pay machines.
• I will monitor the CCTV and conduct patrols of the surface access areas.
• I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
• I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, overnight, weekends, and bank holidays

Sounds good so far? You’re probably wondering “What skills and experience do I need for this role?” there are just a handful of skills you need in order to undertake this role, everything else we can teach you, if you can answer yes to all of the below requirements you have the required skills:

• Customer service experience.
• Ability to work independently and as part of a team.

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits.

• Apprenticeships –we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being se courses are fully funded and available in a huge variety of disciplines.
• Medicash
  - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
• Discounted BUPA dental plan
• Access to a Wellbeing app containing amazing featuressuch as a mood tracker, live chat or telephone counselling service.
• Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
• ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
• Mental Health First Aiders
  - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
• Cycle to Work Scheme giving a saving of up to 21-39%
  RRP on bikes and accessories
• Costco Membership scheme.
• World Duty Free Discount.
• Arriva buses discounts.