Credit Assessment Advisor

Overview

Credit Assessment Advisor - Milton Keynes

Salary:
Starting from 27,422

Location:

Milton Keynes

Hybrid working:
Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however flexibility is expected to meet the needs of the business and the role. This role requires working 1 in 4 Saturdays.

Hours / Contract type:
Full Time Permanent, 35 hours per week

Closing date: 07/06/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.

Were looking for a Credit Assessment Advisor to deliver a best-in-class underwriting service to our retail partners for all brands within the whole Volkswagen Group. This high-impact, analytical and compliance-focused role will be instrumental in ensuring our lending decisions are robust, responsible and aligned with both regulatory requirements and Volkswagen Group standards. It adds value by safeguarding the business against credit risk while supporting commercial performance through timely and accurate underwriting decisions.

• Underwriting all customer types and score bands in line with defined procedures and risk policies.
• Meeting or exceeding all Underwriting Service Level Agreements to support swift customer decisions.
• Making well-judged credit decisions that maintain acceptable bad debt levels and align with the VWFS risk appetite.
• Handling inbound calls from the retailer network professionally, offering clear guidance and decisions.
• Verifying customer identification and assessing documentation to accurately establish affordability.
• Investigating fraud referrals in line with agreed processes and controls.
• Building strong relationships with retailers, Sales teams, and internal stakeholders to ensure smooth case progression.
• Resolving retailer queries promptly and in accordance with process requirements.
• Supporting the New Business Operations team with underwriting expertise when needed.
• Following key controls to safeguard the business and ensure compliance.
• Identifying opportunities for improvement and contributing to initiatives led by the New Business Leadership team.

We are looking for experience that demonstrates the ability to deliver underwriting decisions with integrity and in alignment with risk policies. (Exact phrasing preserved from the original.)

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity