R2R- Revenues Officer; Remote

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Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities.

The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Southend-on-Sea City Council is looking for an experienced Revenues Officer to join our dedicated Revenues Team. If you have a background in Council Tax or Business Rates and are seeking an opportunity to build on your skills within a supportive local authority environment, this could be the role for you. This is a full-time, permanent position offered on a hybrid working basis, providing a balanced mix of home working and office-based collaboration.

As a Revenues Officer, you will deal with the day-to-day administration, billing, collection and recovery of local taxation owed to the Council. You will cover a high volume of telephone calls received in the department, providing advice where appropriate. You will seek the most efficient collection routes meeting council and customers’ needs and influence the implementation of best practice processes in performance and service delivery so that the team meets its collection targets and supports broader corporate objectives.

You will contribute to the development and implementation of Council policy in relation to Local Taxation collection and to ensure that the service is operated in accordance with those policies and regulations. Offer advice on all matters for both Council Tax and Non-Domestic Rates, including those which relate to enquiries from vulnerable residents/businesses and their representatives both by telephone and in written correspondence;

ensuring that you adhere to the Council’s agreed guidelines and vulnerability.

NB:
This post will be predominantly remote working but there is an expectation to attend the office when required and this requirement will be dependent on the needs of the business.

The successful candidate will be able to evidence previous experience in a high-target driven environment, and be able to demonstrate working with the public both in writing and via telephone. Existing Council Tax or Business Rate knowledge would be preferable but not essential as full‑training will be provided.

When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?"

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The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.

All applicants for this role will require a DBS check.