R2R103855 - 130619 - IT Apprentice

Your New Organisation

Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities.

The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

The IT Technical Apprentice reports to the IT Service Support Manager.

The role will play a vital role in ensuring ICT support exceeds customer expectations. The role will have responsibility for providing a high level of IT support to the Council’s users, and responding to calls and tickets from users, clearly identifying issues and troubleshooting through to resolution.

The role is expected to work closely with colleagues across ICT to help ensure that IT services are working correctly, enabling Council services to be delivered successfully.

GCSE Maths and English at grade 4/C or above.

We expect our employees to abide by our Values and Behaviours in order to drive our Southend city vision for the community we serve. Our selection process tests out candidates support for Southend City Council values and behaviours, and their ability to apply the correct behaviours in their job roles.

They include:
Inclusive, Collaborative, Honest, Proud, Driving positive change, Trust and respect, Demonstrating strong leadership, Acting with integrity and behaving responsibly, and Building relationships to work well together.

When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?"

tab.

The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.