Female Housing Support Worker

Overview

Female Housing Support Worker | Southend | 37 hours per week | £24,335

Main Purpose of the Role

Are you a motivated and passionate individual looking to make a real difference in your local community? Are you also available at the weekends on a rota basis to put your skills to good use? If so, we would love you to join our clients housing management team as a Housing Support Worker.

• Providing practical advice, information and support on tenancy sustainment, education, employment, life skills and the development of personal independence
• Supporting service users to improve their mental health and manage physical health needs or substance misuse where required
• Ensuring housing provided to service users is exemplary, safe and well‑maintained

Key Responsibilities

Resident Support

• Ensure residents receive a welcoming, supportive and positive experience as they settle into a home environment
• Support the team in managing a caseload, including assessments, support plans and reviews
• Build warm, positive and professional relationships with service users
• Work collaboratively with colleagues to deliver tailored support packages
• Enable residents to sustain their accommodation, prevent evictions and support those ready to move on
• Encourage and support residents with substance misuse issues to engage with specialist treatment services
• Assist residents in developing essential life skills such as budgeting, cooking, laundry and personal hygiene
• Provide evening and weekend cover across sites in line with the rota
• Ensure anti‑oppressive practice is embedded in all interactions with residents and service users

Health, Safety and Housing

• Carry out all building health and safety checks in line with organisational policies
• Ensure properties and surrounding areas are safe, secure and conducive to effective engagement and community cohesion
• Assist residents with Housing Benefit applications to ensure timely recovery of rent and service charges
• Maintain regular contact with residents and ensure they understand tenancy rights and responsibilities

Delivery and Case Management

• Maintain accurate and up‑to‑date case files for all residents
• Advise residents on welfare, housing, benefits and legal rights, supporting them to access entitlements
• Support service users in accessing appropriate medical, dental and mental health care
• Assist colleagues in delivering meaningful activity groups

Monitoring and Evaluation

• Ensure all information on the Company In‑Form database is accurate and fully updated for monitoring and reporting
• Conduct exit interviews with participants

Stakeholder Engagement

• Build and maintain strong professional relationships with partner agencies

Press, PR and Communications

• Support Fundraising & Communications teams in promoting services to local press and media when required

GDPR, Data Protection and Confidentiality

• Ensure all data is handled in line with GDPR, Data Protection policies and national legislation
• Treat all personal, sensitive or private information with strict confidentiality

Budget and Income

• Ensure timely Housing Benefit claims and collection of service charges

What you’ll need

To be considered for this role you will need to:

• Demonstrate patience, politeness and self‑control

• Organised, adaptable, and a good communicator

• To be enthusiastic and motivated by a constantly changing and busy environment

• Flexible to work where you are most need in the supported housing services

What’s in it for you?

Applicants for this position must be available for interview 24th March 2026

• 37 hours per week
• Permanent vacancy
• Salary: £24,335 rising incrementally to £24,968
• Annual Leave 33 days including bank holiday
• Blue Light Card
• Pension Scheme
• A day off to celebrate your birthday!
• 24/7 Digital GP Access
• Employment Assistance Programme
• Training and Development