IT ERP Support Specialist

ERP Support Specialist

We’re hiring an ERP Support & Business Process Specialist to support key ERP systems;
Quantum and Pentagon. This is a highly specialised support role combining ERP system expertise, reporting, and process compliance within a regulated industry.

Job type: Onsite;
Full-Time;
Salary:
Negotiable

• Manage and resolve ERP support tickets
• Provide onsite support for Quantum (in-office in Southend-on-Sea)
• Produce tailored reports and support data analysis
• Ensure process compliance and resolve workflow issues
• Train and guide staff on correct system usage to support them performing their tasks in the systems.
• Support onboarding of new businesses and employees onto ERP systems

• ERP experience (any system considered)
• Strong process and problem-solving mindset
• Comfortable with reporting and data
• Excellent communication and user support skills
• Experience in regulated environments is a plus

• Occasional travel across UK & Europe (e.g., Ireland, Germany)
• Typically once per quarter
• Expenses covered

• This is a specialist role with real business impact
• Blend of technical, analytical, and people-focused work
• Collaborative, supportive team including US-based counterparts.

• Full time, permanent role
• Flexible salary
• Fully funded travel
• Several company perks