Graduate IT Support & Infrastructure Engineer

Location: Southend-on-Sea

Graduate IT Support & Infrastructure Engineer

Are you a recent IT or Computer Science graduate looking for a role where you'll gain real hands-on experience across both IT Support and Infrastructure?

This isn't a traditional helpdesk position. You'll join a collaborative IT team where Service Desk and Infrastructure work as one, giving you exposure to a wide range of technologies and the opportunity to develop far beyond first-line support.

From day one, you'll be involved in supporting users, maintaining IT infrastructure, troubleshooting technical issues and assisting with IT projects. If you're naturally curious, enjoy solving problems and want to build a long-term career in IT, this is an excellent opportunity.

The Role

Working as part of a small, supportive IT team, you'll be involved in:

* Providing technical support to users via phone, email and ticketing systems.

* Troubleshooting hardware, software and network issues.

* Supporting Microsoft 365, Windows environments and cloud technologies.

* Assisting with infrastructure maintenance and system administration.

* Setting up new users, devices and system access.

* Monitoring system performance and resolving technical issues.

* Supporting IT projects including upgrades, deployments and migrations.

* Working closely with colleagues across the business to deliver an excellent IT service.

About You

Ideally you'll have:

* A degree in Computer Science, Information Technology or a related discipline.

* A genuine interest in IT Infrastructure, Networking and Systems Administration.

* Strong problem-solving skills and a logical approach.

* Excellent communication skills.

* A willingness to learn and develop new technical skills.

Exposure to any of the following would be beneficial:
Windows Operating Systems, Microsoft 365, Azure, Active Directory, Networking (DNS, DHCP, TCP/IP), Power Shell.

Salary & Benefits

* Salary up to £25,000

* Generous holiday + Bank Holidays + Birthday off

* Hybrid working (following successful probation/training)

* Private Medical Insurance

* Health Cash Plan

* Life Assurance

* Company-funded professional qualifications

* Employee Assistance Programme

* Cycle to Work Scheme

* Company pension

* Ongoing training and career development

This is an excellent opportunity for a graduate who wants to develop into an Infrastructure Engineer, Systems Administrator or IT Engineer within a supportive business that actively invests in its people