Claims & Service Adviser

Claims & Service Adviser

Shoeburyness, Essex (Office Based) | Full Time Monday to Friday 37.5 hours | Immediate Start

Upto £28,000PA

One to One Personnel is recruiting on behalf of a well established and innovative insurance provider seeking a Claims & Service Adviser to join their growing team.

This is a fantastic opportunity to work across a variety of insurance products, handling claims, customer service, sales support, and complaints management. If you're looking for a role that offers ownership, variety, and the chance to make a real impact, we'd love to hear from you.

What You'll Be Doing

• Managing gadget, mobile phone, travel insurance and ticket protection claims
• Supporting customers with policy queries, renewals, cancellations, and payments
• Handling customer complaints professionally and efficiently
• Liaising with underwriters, repair partners, finance teams, and other internal departments
• Taking ownership of cases from start to finish to ensure excellent customer outcomes

What We're Looking For

• Previous claims handling or customer service experience within a regulated insurance environment
• Excellent communication skills, both written and verbal
• Strong attention to detail and organisational skills
• Positive, proactive, a...