Executive Operations Agent

Executive Operations Agent - 10 Month Fixed Term

About London Southend Airport

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.

As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, we’re talking, Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational

Are you a discreet, highly organised, and professional customer service specialist looking to deliver top-tier support in the aviation sector?

We are seeking an Executive Operations Agent to join our dedicated Jet Centre team on a 10-month fixed-term contract to cover Maternity Leave. In this role, you will work collaboratively to provide an exceptional, tailored VIP experience for high-net-worth individuals, confidential clientele, and key aviation stakeholders. You will oversee day-to-day Jet Centre and lounge operations, manage administration, and ensure our facilities and services maintain the highest global standards.

Key Responsibilities

• VIP Customer Experience. Deliver consistent, world-class customer service to clients. Ensure all lounge spaces, bathrooms, and passenger vehicles are impeccably presented and maintained.
• Operational Control. Take full ownership of the operations desk. Handle handling requests promptly, action flight requests, and oversee daily administrative workflows to keep operations running seamlessly.
• Compliance & Safety. Follow Standard Operating Procedures, Safe Systems of Work, and the Ground Operations Manual at all times. Ensure strict adherence to GDPR regulations when handling sensitive business and client data.
• Stakeholder & Supplier Management. Maintain positive, flexible relationships with third-party service providers, ensuring all delivered services meet the agreed scope and quality standards.
• Incident Reporting. Accurately document, record, and elevate operational incidents to management in accordance with company policy.
• Team Collaboration. Embrace London Southend Airport’s ‘One Team’ culture by supporting colleagues and stepping in across operational areas whenever business needs require.

What We Are Looking For

Skills & Attributes

• Exceptional Communication. Strong verbal, non-verbal, and written communication skills across all professional levels.
• Detail-Oriented & Organised. Superior attention to detail, time management, and monitoring skills.
• Adaptable & Resilient. A flexible mindset with the ability to pivot in dynamic, fast-changing operational environments.
• Relationship Builder. Confident and welcoming, with a natural ability to foster strong relationships with new and returning clients.
• Flexibility. Willingness to remain flexible regarding shift finish times during flight delays or operational disruptions.

Qualifications & Experience

• Excellent written, verbal, and non-verbal communication skills ( Mandatory ).
• Intermediate computer literacy and proficiency with Microsoft Office applications ( Mandatory ).
• Full UK Driving Licence ( Advantageous ).
• Previous airport or ground…