Duty Manager | Theatres

Duty Manager | Southend Theatres | Permanent

At the heart of Southend-on-Sea’s cultural life are the Cliffs Pavilion and the Palace Theatre - two iconic venues united by a shared passion for live entertainment.

Duty Managers are vital to the commercial success of Southend Theatres. They play a pivotal role in delivering customer service and ensuring the smooth and efficient day-to-day running of the venues’ operations during performances, events, and daytime service. Collaborating across all teams, Duty Managers represent Southend Theatres as the main contact for the public and visiting companies. They are the face of the operation, overseeing general security, porterage and cleaning, maintenance, health and safety, while driving commercial success for the business.

You are customer-focused and commercially savvy, with a strong working knowledge of theatre, events, or food and drink operations. You are comfortable operating in a highly commercial environment within a large corporate organisation.

You thrive in busy, fast-paced, multifaceted settings, thinking on your feet and positively influencing the success of events and overall business performance.

You demonstrate a strong customer service ethos and a genuine commitment to delivering an excellent experience consistently and without compromise.

Flexible, energetic, and resilient, you are results-focused and motivated by driving profitability and operational efficiency.

You communicate professionally and confidently, maintaining an excellent manner when engaging with the public, colleagues, stakeholders, and industry partners.

You adapt well to changing business needs and remain calm, focused, and effective under pressure.

You have proven experience in operational people management, including training and development, workforce deployment and rota management, and performance management.

• Discounted theatre tickets
• Training and development plans
• Access to mental health resources
• And more...

Eligibility criteria applies.

• Position Title:
  
  Duty Manager
• Location:
  
  Southend Theatres
• Contract:
  
  Full Time
• Hours:
  
  40 hours per week
• Annual Leave: 33 days per annum (incl public bank holidays)
• Salary: £26,800 to £32,900 per annum
• Job Description:
  
  Download a full Job Description
• Location:
  
  Southend, SS0 7RA
  , GB