Aftersales Manager

Aftersales Manager - Southend

£45,000 Basic + £65,000 OTE + Company Car

Hours:

TBC | Weekend Work: TBC

As Aftersales Manager, you will be responsible for the day-to-day management and performance of the aftersales department.

Key responsibilities will include:

• Leading and managing the aftersales team
• Driving workshop and service performance
• Monitoring KPIs and departmental performance
• Maintaining high levels of customer satisfaction
• Managing commercial and financial performance
• Developing and motivating team members
• Ensuring processes and standards are consistently followed
• Identifying opportunities to improve performance and profitability
• Building strong relationships with customers and colleagues

We're looking for someone with:

• Proven experience as an Aftersales Manager
• Strong automotive aftersales experience
• Excellent leadership and people-management skills
• A strong understanding of workshop and service operations
• Commercial awareness and a target-driven approach
• Excellent customer service skills
• The ability to manage performance and drive results
• Strong communication and organisational skills

• £45,000 Basic Salary
• £65,000 OTE
• Company Car
• Southend
• Working hours TBC
• Weekend requirements TBC - currently believed to be cover only

At Pembrook, we believe recruitment should feel different.

Smooth. Consistent. Seamless. Easy.

We're open and honest with our candidates, communicate properly and make the process as straightforward as possible.

We care about integrity, communication and doing the right thing, while making sure every candidate feels looked after and informed throughout their recruitment journey.

We don't believe recruitment needs to be stressful or complicated.

That's the Pembrook way.