One Stop - Shift Leader

Tesco UK
• SOUTHEND-ON-SEA
• Permanent
• Working hours 26
• Apply by 15-Jun-2026

We offer the following benefits to our employees:

• 10% Discount in One Stop & Tesco stores
• Discounted Tesco pharmacy services
• Discounted shopping website
• A great holiday package
• A commitment to your career development
• Community involvement and charity work
• Pension Scheme

One Stop is a subsidiary of the Tesco Group but operates as a separate business. Any benefits offered will differ between One Stop and Tesco.

We reserve the right to withdraw the vacancy before the closing date if a successful application is received prior to the closing date. We encourage you to submit as soon as possible.

You will be responsible for:

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store, completing duty cover, making sure all decisions are right for customers, colleagues, and everyone's safety
• Being the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries
• Supporting the Store Manager to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere
• Ensuring the store is always clean, tidy, and well presented
• Prioritise the replenishment of products that matter to our customers
• Making sure point of sale and shelf edge labels reflect what good looks like
• Taking immediate action for any overcharges and preventing any reoccurrence
• Proactively manage queues to deliver a great shopping trip for our customers
• Co‑ordinating colleagues, ensuring they deliver daily priorities and take their breaks at the right time
• Being knowledgeable about the store, coordinating others to deliver practical actions to make improvements
• Following company health and safety routines and ensuring colleagues do the same
• Delivering communication to the team, ensuring they are kept well informed
• Looking at ways to simplify our operations and sharing these ideas with the Store Manager
• Always putting the customer first and considering them in everything I do
• Readily available to resolve customer queries, leaving them with a smile on their face
• Adjusting the service I give to each customer to meet their needs
• Recognising and celebrating colleagues giving great service
• Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles
• Resolving colleague's queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
• Ensuring the store is staffed appropriately, reacting to short‑term absences/sickness by actively finding cover for shifts
• Being a recognised Keyholder for the store, attending alarm call‑outs where necessary to ensure the safety and security of the store
• Monitoring and acting on internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed
• Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during the shift(s)
• Balancing your time across service and replenishment areas of the store
• Actively supporting your Store Manager in managing the absence within the store, ensuring return‑to‑work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
• Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalat[e?] relevant issues in a timely manner, seek out advice and support when needed and benefit from in‑the‑moment coaching opportunities

You will need:

• Able to role‑model great customer service ensuring customers' needs are met
• Able to build strong, long‑lasting relationships with colleagues to create a team spirit, encouraging them to be at their best
• A clear communicator to keep the team well informed
• Confident in taking the lead when in charge of the store
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues
• Energetic, driving and motivating others to deliver expectations and effectively balance priorities
• Always looking for ideas and opportunities to improve the customer shopping trip and to support the community

Serving our customers, communities and planet a little better every day.

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing's easier

We're proud to have been accredited Disability Leader Level 3 and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please .