Shift Lead - Fashion, Home & Beauty Sea

Work Pattern

Week 1
Sunday 09:15-17:00
Monday 10:00-19:00
Tuesday 06:00-14:00
Thursday 10:00-19:00
Friday 06:00-14:00

Week 2
Monday 10:00-19:00
Tuesday 06:00-14:00
Wednesday 10:30-19:30
Friday 06:00-14:00
Saturday 11:45-19:30

• To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resources to serve, sell and fill; and to lead the floor in the absence of the Colleague Manager.
• Coordinate resources to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resources effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe, and well‑presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role model great customer service.
• Role model the M&S behaviours and colleague expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant helpdesks, cash handling, and TSL compliance in peripheral hours.