Sales Agent, Customer Service Rep

Description
Insureand Go is one of the UK’s leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences.

We’re proud to be a Which? Recommended Provider, and our award-winning policies are 5-star rated by Defaqto. From offering specialist cover for pre-existing medical conditions to supporting customers when they need us most, we believe travel should be accessible to everyone.

We’re now looking for a Sales Agent who leads by example, inspires team spirit, and drives high performance — all while putting exceptional customer service at the heart of everything they do. If you’re passionate about delivering service excellence, and thrive in a fast-paced, ever-changing environment, this could be your ideal next step.
Why Join Us?

Competitive Starting Salary: £24,525, plus a guaranteed £210 monthly training bonus for the first 6 months.

Earnings Potential:
Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually

Elite Bonus:
Quarterly uncapped bonus opportunities.

32 days’ annual leave (including bank holidays) plus 1 day off for your birthday because your worth it

A great benefits package, including:
          o    Company-paid health cash plan
          o    Company pension scheme
          o    Holiday buy scheme
          o    Staff discounts on travel insurance

Ongoing training on our products

Real career progression opportunities — we love to promote from within.

A supportive, friendly team where your ideas and input are valued.

Based in Southend, with easy transport links and plenty of nearby amenities.
Operational

Hours:

Monday to Friday: 8:30 AM – 8:00 PM

Saturday: 9:00 AM – 5:30 PM

Sunday: 10:00 AM – 5:00 PM

Key Responsibilities

Deliver friendly, expert service that reflects Insureand Go values, supporting customers with pre-existing medical conditions.

Listen empathetically, respond professionally, and resolve queries promptly to ensure customers feel supported.

Handle a variety of enquiries calmly and confidently, guiding customers through policies and claims.

Meet quality goals like first-call resolution and customer satisfaction, while maintaining a personal touch.

Engage in ongoing training to improve knowledge and skills for career growth.

Collaborate with colleagues to enhance customer experience and share constructive feedback.

Adhere to FCA regulations, data protection, and internal policies, staying updated to ensure compliance.

What We're Looking For

Experienced in delivering exceptional service in a customer service or contact centre environment.

Confident working towards sales and service targets, with a clear understanding of what great performance looks like.

Skilled in building rapport and creating positive customer experiences—especially for those who need extra care or reassurance when travelling.

Comfortable navigating contact centre systems and processes, and able to handle multiple tasks efficiently.

Proactive and solution-focused—you think ahead, solve problems quickly, and always look for ways to improve.

A strong team player who thrives in a collaborative environment and works hard to support shared goals.

Passionate about helping people and making a real difference with every call, email, or chat