Resident Liaison Officer

Resident Liaison Officer | Southend‑on‑Sea | £22.57 per hour

Pay Rate: £22.57 per hour

Location:

Southend‑on‑Sea (Field‑based across local housing schemes)

Sector:
Social Housing / Planned Maintenance

Hours:

Monday - Friday, 08:00 am - 17:00 pm

Requirements:
Full UK Driving Licence and access to a vehicle are essential.

You will manage the "resident journey" from the initial survey through to final sign‑off. Because this project involves works inside the home (K&B) and outside (Externals), you must be excellent at managing varied timelines and keeping residents informed at every stage.

• Pre‑Start Surveys:
  Visit residents to introduce the works, carry out property condition surveys, and identify any vulnerable resident needs.
• Choice Management:
  Assist residents in selecting finishes for their new kitchens and bathrooms (cupboards, worktops, tiles) and ensure orders are submitted accurately.
• Access Coordination:
  Work closely with the site manager and trades to ensure access is gained for scheduled works, minimising delays and "no‑access" visits.
• External Works Liaison:
  Inform residents of scaffolding schedules, window replacements, or communal repairs, ensuring safe access and minimal disruption.
• Conflict Resolution:
  Act as the first point of contact for any complaints or queries, resolving issues professionally on the doorstep.
• Reporting:
  Maintain accurate resident logs, visit records, and satisfaction surveys to provide a clear audit trail for the client.

• Experience:
  
  Proven experience as an RLO or TLO within Social Housing. Experience with internal planned works (K&B) is highly desirable.
• Communication:
  Exceptional interpersonal skills; you must be able to remain calm and professional in high‑pressure situations.
• Organisation:
  Strong administrative skills with the ability to manage multiple resident schedules and data trackers (Excel).
• Mobility:
  Must hold a full UK Driving Licence and have a reliable vehicle for travel between sites in the Southend area.
• Resilience:
  Comfortable working in a fast‑paced construction environment and dealing with a diverse range of residents.

Are you a customer‑focused professional looking for a new challenge in Southend‑on‑Sea? We are seeking a dedicated Resident Liaison Officer (RLO) to join a leading social housing contractor.