Homelessness Outreach Support Worker

Location: Southend-on-Sea

Homelessness Outreach Support Worker

We are seeking someone who can build trust, support people experiencing complex needs and help them move away from rough sleeping.

Position:
Rough Sleeper Navigator (internal title)
Salary: £28,135 to £30,635 per annum

Location:

Bradbury Centre and community based

Hours:

37 hours per week, worked on a rota including early mornings, late nights, weekends and bank holidays

Contract:

Permanent Closing date: 31st August 2026

Interviews: 8th September 2026

About the role

This is a hands-on outreach role providing intensive, end-to-end support to people who are rough sleeping and experiencing complex, interlinked challenges. These may include housing, substance use, offending behaviour and physical or mental health needs.

Working with individuals on the street and in the community, you will provide consistent, personalised support to help them access accommodation, healthcare, treatment, benefits and other essential services.

Key responsibilities include:

Delivering outreach based on local intelligence and Street Link alerts, including early morning, late-night and weekend shifts
Acting as a consistent point of contact and advocate with housing, healthcare, welfare and other services
Assessing individual needs and developing personalised support plans
Providing psychologically informed, trauma-informed and recovery-focused support
Helping people address barriers to treatment, accommodation and recovery
Supporting individuals with health, budgeting, benefits and access to community services
Helping people retain their accommodation, prevent eviction and move on when ready
Maintaining an active caseload and keeping accurate, confidential records
Contributing to the evaluation and development of services

About you

You will be able to build trust with people who may have experienced trauma, exclusion and multiple disadvantages. You will be resilient, calm when managing challenging situations and committed to providing respectful, person-centred support.

You will need:

Experience of engaging and motivating people with complex and diverse needs

Experience of assessing needs and developing support plans
Knowledge of housing, health, homelessness services and relevant legislation
Strong communication, relationship-building and conflict-management skills
The ability to work effectively with local partner agencies
A full UK or equivalent driving licence
Willingness to work early mornings, late nights, weekends and bank holidays

An NVQ Level 3 or equivalent qualification in health and social care, housing, information, advice and guidance, or a related subject would be advantageous.

About the organisation

You will join an organisation committed to preventing homelessness and helping people make lasting, positive changes. Its services are built around dignity, compassion and respect, with teams working collaboratively to provide safe, effective and responsive support.

Other roles you may have experience of could include:
Outreach Worker, Homelessness Support Worker, Housing Support Worker, Recovery Worker, Substance Misuse Worker, Community Support Worker, Complex Needs Worker, Engagement Worker or Rough Sleeper Outreach Worker.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP