Engagement Team Leader

Resident Engagement Team Leader   required for an initial   contract   until the end of March 2027, to lead on developing and delivering   resident engagement  , managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be   £40,777 .
Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver   engagement   with   residents  .
Social housing   knowledge is beneficial, however   engagement, conflict resolution   and the genuine ability to turn a negative situation into a positive, finding alternatives for   residents   is far more valuable.
Duties:
Lead Stop   Social Housing   Stigma Campaign
Develop and report   resident engagement   outcomes
Organise a large annual event, gathering   resident   feedback to drive   service improvements
Develop meaningful performance metrics reported by   residents   to monitor and guide service improvements
Conduct data analysis based on   resident   feedback, identifying trends and opportunities to enhance and inform decisions
Oversee   resident engagement   events and activities to include the planning and delivery of   engagement events   and activities across   housing stock  , including general needs,   sheltered  , and   temporary accommodations
Develop and implement strategies to engage underrepresented   resident groups
Line-manage   Resident Engagement   Officers and Assistants
Provide   residents   with transparent information on organisation performance, empowering them to challenge, scrutinise, and influence service improvements in line with the Consumer Standards
Coordinate with the communications team to promote   resident engagement   activities through social media and other channels, ensuring effective outreach and participation
Benefits:
£40,777   annum
Pension
Experience required:
Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights
Experience supervising, developing and motivating a team
Experience setting and monitoring performance targets
Experience delivering employee training
Self-motivated, pro-active, empathetic, resilient, creative
Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
Desirable experience:
Experience delivering   resident training
Comprehensive understanding and experience of   local authority, social housing     resident engagement   services
Experience working in   social housing resident engagement services
An understanding of   national resident empowerment   and   engagement   and   housing policy   and practice
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.