Specialist Housing Support Worker

Specialist Housing Support Worker

£14.90 PH | Full Time | Temp-Perm | Southend | Car Owner Required
We are seeking an experienced Specialist Housing Support Worker to support adults with complex needs, focusing on tenancy sustainment, homelessness prevention, wellbeing and independence through person-centred, strengths-based support.

• Manage a caseload of customers with complex and multiple support needs.
• Complete strengths-based assessments, risk assessments and personalised support plans, reviewing progress and outcomes regularly.
• Provide intensive tenancy sustainment, homelessness prevention, outreach and community-based support.
• Engage and support customers who may be reluctant to access services.
• Help customers establish and maintain successful tenancies.
• Provide practical support with budgeting, household management, utilities, benefits, debt and income maximisation.
• Build customers' confidence, resilience, independence and life skills.
• Support access to health, mental health, substance misuse, social care, employment, education and training services.
• Advocate for customers while promoting self-advocacy and independence.
• Work collaboratively with housing, healthcare, statutory and voluntary-sector partners, including multi-agency meetings.
• Identify and respond appropriately to safeguarding concerns.
• Maintain accurate case records, assessments, support plans and risk documentation.
• Use case management and IT systems effectively and contribute to performance targets and service improvement.
• Promote equality, diversity and inclusion in all aspects of service delivery.
• Undertake home visits, outreach and flexible working, including evening/weekend rotas where required.
• Comply with relevant policies, safeguarding, health and safety and regulatory requirements.
• Attend training, support colleagues and undertake other duties appropriate to the role.

• Experience supporting vulnerable adults with complex needs, including those who may be difficult to engage.
• Experience in case management, support planning and risk assessment.
• Good understanding of homelessness, tenancy sustainment, safeguarding and support services.
• Experience working with statutory and voluntary-sector agencies.
• Strong verbal and written communication, advocacy, negotiation and interpersonal skills.
• Ability to build positive, professional relationships with vulnerable customers.
• Strong organisational skills, with the ability to manage competing priorities and a varied caseload.
• Ability to work independently and collaboratively as part of a wider team.
• Strong risk‑management skills and a solution‑focused, outcome‑focused and customer‑centred approach.
• Resilient, empathetic, non‑judgemental and professional, with the ability to remain calm in challenging situations.
• GCSE English and Maths or equivalent.

• Knowledge of welfare benefits and financial inclusion.
• Experience in outreach, floating support or specialist housing services.
• Experience supporting people affected by homelessness, rough sleeping, substance misuse or mental health challenges.
• Full driving licence and access to a vehicle for business use.

• Flexibility to work evenings and weekends on a rota.
• Ability to travel across the local and neighbouring areas.
• Ability to undertake home visits, outreach and supported accommodation work.
• Ability to access high‑rise buildings and climb stairs where required.
• Enhanced DBS check required.

• Empathetic, non‑judgemental and resilient.
• Professional, customer‑focused and self‑motivated.
• Proactive and collaborative, with strong partnership‑building skills.
• Confident managing complex and challenging situations.
• Committed to promoting customer independence and positive outcomes.
• Calm and effective under pressure.

Full-time, with evening and weekend rota requirements