Climbing Centre Manager

Climbing Centre Manager – Indirock Ltd – Southend-on-Sea, Essex

Organisation: Indirock Ltd

Salary: £34,

Location: Southend-on-Sea, Essex

Contract type: Permanent (Full time)

Closing date: 18 January 2026

Ready to take the next step in your career, growing alongside a vibrant independent bouldering wall? Indirock is a community-driven, non‑profit climbing wall based in sunny Southend‑on‑Sea - just 50 minutes by train from central London.

You will be responsible for:

• All aspects of centre operations, including staff scheduling, customer service, cleanliness and facility maintenance.
• The staff team, including development and implementation of staff and work experience training programs, staff meetings and performance reviews.
• All aspects of centre safety and compliance, including conducting risk assessments and ensuring incident reporting is compliant and analysed regularly.
• Proactively driving business growth by exploring and implementing new ideas and partnerships.
• Actively participate in the recruitment and selection process for all centre staff.
• Demonstrating transparency, openness and respect in dealing with staff and members of the public.
• Ensure a welcoming, inclusive atmosphere is created at Indirock, encouraging climbers of all abilities, backgrounds and income levels to feel part of the community.
• Follow all health and safety, environmental and other procedures as laid out by the Company and provided in the Employee Handbook.
• Carry out additional or alternative tasks as the Company may require and comply with the policies and lawful directions of the Company.

• Minimum 1 year of management experience within the climbing, leisure, or sports industry.
• Excellent customer service skills and a strong ability to build rapport with customers and staff.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in Google Workspace and CRM systems.
• Ability to work flexible hours, including evenings and weekends.
• Passion for climbing/sports and a strong commitment to the company's values.

• Bouldering instructor/coaching qualifications.
• Safeguarding experience.
• Driving license.

• 37.5 hours/week
• £34-38k depending on experience, plus KPI-related bonus

• Company pension contributions and company sick pay
• Free access to Indirock’s climbing, gym room & climbing classes
• 25% discount in our climbing shop
• 15% discount in our coffee shop
• One free barista drink per day, and unlimited tea

Send your CV and a covering email to with the subject “Indirock Centre Manager” by Sunday 18th January.