Clinic Manager

Overview

FIRSTHEALTH OF THE CAROLINAS Position Description

Title
:
Clinic Manager

Department
:
Primary Care Clinics

Facility
:
Clinic Settings

Classification
:
Exempt

Relationships
:

Immediate supervisor:
Regional Director

Positions Supervised:
Clinic Staff

Directs and Delegates:
Daily operations and activities

Qualifications
:

The following, or equivalents, are the minimum requirements necessary to perform the essential functions of the position.

Education/formal training/licensure/certifications/experience
:

Prefer BS Degree in Business, Accounting, Finance, Healthcare Administration, Applied Science or equivalent. Minimum of three years’ experience in physician practice including supervisory responsibilities.

Additional Skills
:

Financial/analytical skills. Excellent verbal and written skills. Excellent customer service skills. Extensive knowledge of insurance rules, including but not limited to reimbursement, third party payers, pre-certification, ICD-10 and CPT coding. Ability to lead others. Maintain strict confidentiality of medical, financial, and staff related information. Able to perform several tasks at once in an organized manner. Extensive knowledge of various medical software systems.

Strong organizational and people skills. Strong sense of Customer Service

Working Conditions
:

Office environment. Minimal potential for exposure to communicable diseases. Frequent interruptions, multiple deadlines from multiple sources. Fast paced

Physical Requirements
:

Ability to access all areas of the facility; ability to sit for long periods; visual and hearing acuity. Ability to travel to facilities other than main campus.

Age Groups Served (Clinic Specific):

Infant / Neonate, School-age, Middle Adult, Toddler, Adolescent, Older Adult, Preschool, Young Adult

In addition to age considerations, the following responsibilities apply:

• staff education, audits, and pre and post testing were applicable.
• Manages assigned work queues and in-baskets in Epic. Monitors errors and applies corrections through education of staff, where needed.
• Collaborates with Central Billing Office regarding accounts, outstanding balances, financial planning, and further coordination as applicable.
• Monitors all operational processes throughout the clinic, identifying negative trends, patterns, and patient quality care issues; implements appropriate correction, documentation, and follow-up. Utilizes PDCA when appropriate.
• Monitors and coordinates the correct, accurate collection of co-pays and any over the counter payments, end of day balancing, and deposit functions, meeting compliance requirements.
• Facilitates clinic growth through efficiencies and easy effective access while reducing wait times and no shows.
• 2. Provides services with consideration of the recipient’s needs.
• Maintains facility to provide a safe, comfortable, and effective environment of care.
• Works with physicians and APPs to ensure appropriate resources and systems for patient care are available, considering patients’ psychosocial, spiritual, cultural, and developmental needs.
• Works with FH to provide resources and materials supportive of the cultural diversity of the patients in rural settings.
• Assists administration in monitoring patient satisfaction; identifies and implements programs and policies to enhance patient experience and outcomes.
• Coordinates and monitors patient appointment schedules, no shows, satisfaction surveys, and all tasks germane to patient flow and process, promoting access to medical care wherever possible.
• Promotes quality staff interaction on all levels as it impacts patients, providers, and internal and external stakeholders.
• Demonstrates sensitivity and consideration to staff needs as relative to psychosocial, spiritual, cultural, and educational development.
• 3. Use equipment/supplies correctly.
• Assures that equipment is maintained in good condition.
• Maintains adequate inventory of supplies and forms. Coordinates all ordering of office and clinical supplies as necessary to keep minimum stock level with attention to cost effectiveness.
• Monitors compliance to safety regulations and maintains appropriate logs and checklists for lab, x-ray, and clinical areas.
• Supports all…