Pharmaceutical Resource Assistant

Overview

First Health of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area.

In addition, First Health has received numerous accolades for its patient care and outcomes, including recognitions from Health grades, U.S. News & World Report, and Becker's Healthcare.

1. Uses an appropriate problem-solving approach to plan activities, events or programs.

• Assesses culturally diverse community needs through a variety of methods.
• Identifies resources and plans of action for tailored initiatives for diverse populations.
• Assists with development and ongoing maintenance of community resource information.
• Utilizes available resources to work in collaboration with other agencies.

2. Provides services with consideration of the recipient’s needs.

• Provides for variation in care or program appropriate to language/cultural differences.
• Provides assistance to target populations in accessing community resources.
• When appropriate, determines eligibility for programs.
• Gathers client demographics, health information and other pertinent data.
• Collaborates with health care providers to ensure that medication needs of the target population are met in a coordinated manner.

3. Uses equipment / supplies correctly.

• Maintains competency in office and computer equipment.
• Provides for appropriate use of supplies.

4. Uses appropriate safety and infection control measures.

• Follows safety and infection control policies.

5. Teaches / directs / advises / informs others in an appropriate manner.

• Helps coordinate communications among human service agencies, providers and target populations.
• Serves as resource for community programs and organizations.
• Maintains appropriate client/patient flow and provides appropriate information to client/patient.
• Identifies patient information needed to provide services to patient and coordinates successfully with the clinic intake team to obtain this information.

6. Reports / records information appropriately.

• Reports significant data regarding target population and program outcomes to appropriate audiences.
• Assists in the collection of qualitative and quantitative data regarding target populations, issues and program outcomes
• Inputs data into The Pharmacy Connection (TPC) and Pioneer Software programs as instructed through training.

North Carolina Pharmacy Technician Certification required, or ability to obtain from an approved program within 6 months of employment. An Associates’ degree in human services, health behavior or health related-field is preferred, or equivalent work experience. Current North Carolina driver’s license required. Experience with computer database software preferred.