Digital Engagement & Analytics Specialist

POSITION SUMMARY

Hunger and poverty are not primarily the result of personal choices or circumstances; they are deeply rooted in systems that deny opportunity and provide insufficient safety nets for common crises such as illness or loss of income. This is the true story of hunger — and as Digital Engagement & Analytics Specialist, you will play a key role in implementing data-driven digital strategies that connect with communities and drive action to end hunger and its root causes.

In collaboration with cross-department colleagues and partner vendors, you will develop and implement strategies across the organization’s website, email, digital, SMS and social media channels to create effective ladders of engagement. You will harness digital metrics, A/B test results, and other key performance indicators to recommend adjustments and optimize campaign performance. This role brings both long-standing best practices and new innovations to bear in driving many aspects of the organization’s digital outreach efforts — including analytics, automation, and SEO-related vendor relationships.

You will maintain a user-centered approach that ensures members of the broader community can easily access essential resources, information, and opportunities for action to end hunger for good.

ESSENTIAL FUNCTIONS

What You’ll Bring:

You are an accomplished digital marketing, engagement, and/or organizing professional who cares deeply about people in our community who are experiencing food insecurity. You have a background in social channel management, content creation, and digital analytics — as well as demonstrated accomplishments boosting brands and driving action online.

The successful candidate will also bring a sincere interest in collaboration and continuous learning within a growing communications and public policy team; a firm belief in the Food Bank’s vision for a future where no one goes hungry; and a strong commitment to disrupting systems that drive poverty in our communities.

What You’ll Do:

Digital Outreach & Engagement (60%)

• Support strategy and day-to-day management of the Food Bank’s digital channels (social media, email, website and more) — collaborating to create high-impact multilingual content that drive engagement and action
• Collaborate with communication teams to manage email communications and automated series, including support for departments in editing and disseminating e-newsletters and activations
• Work with cross-department colleagues and vendors to establish content calendars and targeted audiences — testing and refining tactics across digital channels, including paid digital advertising
• Monitor and respond to social media, email and peer-to-peer text channels, with support from the communications operations team
• Strengthen organizational relationships through a growing and engaged digital community

Analytics & Insight (30%)

• Combine digital analytics and industry best practices to optimize performance across platforms
• Evolve baseline measurements for traffic and engagement — and drive improvements in content production and placement that can help increase audience reach, engagement and impact
• Advise colleagues on identifiable trends and recommendations based on digital analytics, communicating results effectively by telling the story behind the data

Internal & External Community Support (10%)

• Communicate with Food Bank supporters and community members via email, SMS, direct message, and other digital channels — referring or responding to queries in a timely manner
• Collaborate with the Director of Internal Communications & Creative Services to develop and manage internal collaboration and knowledge-sharing platforms
• Support the Director of External Communications & Engagement in oversight of intern program and related activities

MINIMUM REQUIREMENTS, QUALIFICATIONS, & EXPERIENCE

Requirements:

• Deep passion for eliminating hunger and its root causes
• Five or more (5+) years in digital roles supporting non-profits, creative agencies, government entities, community-based organizations, advocacy initiatives or political campaigns
• Note:
  
  additional education or training may be…