Product Support Engineer III

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Senior Product Support Engineer, you will provide expert-level technical support for our product and system prototypes. This role involves leading troubleshooting efforts, managing complex technical issues, and ensuring product reliability. You will also mentor junior engineers and drive strategic initiatives to enhance product support processes.

The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber.

• The TRAX Tactical Datalinks Product Support Engineer is expected to be intimately familiar with all aspects of operation and employment of the software and equipment specified under field service contracts.
• Stateside travel is required up to 50% annually (Training, Exercise, and Integration support to end users).
• Expect OCONUS deployment (hostile/ incentive pay in accordance with DoS rates if applicable) annually in intervals of 90 days (work continues as normal when stateside).
• Primary management office is located in Southern Pines, NC.
• Place of duty will be in Southern Pines, NC with 50% travel.
• Candidates hired for this position may be subject to a post offer, pre-hire, pre-deployment medical assessment.
• Lead technical support and troubleshooting for product and system prototypes.
• Manage product installation, testing, and validation processes.
• Identify, diagnose, and resolve complex technical issues and defects.
• Collaborate with engineering teams to develop and implement corrective actions.
• Maintain comprehensive technical documentation and reports.
• Conduct detailed customer needs assessments and provide technical solutions.
• Oversee product demonstrations and training sessions.
• Drive continuous improvement initiatives in product support and troubleshooting.

• Bachelor's degree in a STEM field of study or 8+ years of relative experience
• Full understanding of military operations
• Subject matter expertise in one of three areas:
  Tactical Data Links;
  Tactical Radios, or computer networking
• Stateside/International travel is required up to 50% annually (Training, Exercise, and Integration support to end users)
• Expect OCONUS deployment to austere locations (hostile/ incentive pay in accordance with DoS rates) in intervals of 50 days deployed (work continues as normal when stateside).
• An active Secret U.S. Security Clearance is required, TS with SCI eligibility is preferred.
• An active passport or the ability to immediately obtain one.
• Military or military support experience.
• Link 16, VMF, TAK/CoT, or other TDL knowledge.

• Thorough knowledge of tactical datalink hardware is highly desirable such as AFATDS, ADSI, Link 16 terminals
• Direct experience with Multi-TDL networks or tactical datalink communications is highly desirable.
• JID-TC certificates are highly desirable (JT-101, 102, 201, 220, 301, or 310).
• Current Security+ certificate is desirable.
• Current Network+ certificate is desirable.
• Bachelor's degree in STEM related field.
• Extensive experience with advanced prototype or concept product development.
• Working knowledge of Tactical Datalink systems and/or TRAX experience.
• Working knowledge of military operations, any service.
• Familiarity with the network and…