General Manager in Training - Southern Pines

General Manager in Training – Southern Pines

Join to apply for the General Manager in Training role at Hand & Stone Massage and Facial Spa, located at 43A Pinecrest Plaza, Southern Pines, NC 28387.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hourly rate $17.00–$21.00. Average annual compensation up to $45,000.

• Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis, including membership conversion, booking efficiency, call conversion, and gift card sales.
• Successfully lead the front desk team to exceed all sales and performance goals.
• Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores.
• Oversee and manage daily operations of the front desk.
• Assist the General Manager in managing the daily operations of the business.
• Train, monitor, and coach teams, including in-the-moment coaching.
  
  Assist in recruiting, onboarding, and training all new hires at the front desk.
• Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements.
• Passionately promote sales, promotions, and events.
• Uphold spa cleanliness standards.
• Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.

• Passion for people and providing excellent service.
• Ability to work flexible hours including nights, weekends and some holidays.
• Ability to occasionally travel for training, conferences, or other business-related activities.
• Excellent verbal and written communication skills.
• A fast learner with a positive attitude.
• Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus.
• A strong team player with the ability to work independently.
• Exceptional organizational skills including attention to detail and multitasking.
• Critical thinking skills, including customer conflict resolution.

We can’t wait to meet you! Compensation: $17.00 – $21.00 per hour

At Hand & Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with flexible schedules.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.

Hand & Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.