Operations Analyst

Apply for the Operations Analyst role at iHire in partnership with Taft Stettinius & Hollister LLP.

The position supports the Information Governance team in one of our offices across Chicago, Cincinnati, Cleveland, Columbus, Dayton, Denver, Detroit, Indianapolis or Minneapolis. Candidates should have 3+ years of experience in information governance or records administration.

• Work collaboratively with onsite Information Management Specialists to execute Taft policies and processes.
• Use Taft’s information management tools to facilitate identification, tracking, and processing of physical and electronic information.
• Coordinate with relevant personnel to ensure correct identification, indexing, and management of collections retained onsite and at approved offsite repositories.
• Collaborate with the IG Operations Manager and IM Specialists to improve operations for the firm.
• Serve as trainer for IM Specialists and legal case teams on best practices.
• Collect and present required metrics as directed by the IG Operations Manager.
• Review, track, and process offsite storage and shred vendor invoices.
• Assist IG Operations Manager with preparations for office moves, expansions, and mergers.
• Troubleshoot technology issues related to client and firm information management and report solutions.
• Support onsite IM Specialists with reviewing physical and electronic collections prior to archiving.
• Perform database searches and audits as needed.
• Assist with information clean‑up projects.
• Participate in special projects and other duties as assigned.

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of related experience in information governance or records administration.
• Experience in a professional services environment.
• Law firm experience preferred but not required.
• Experience providing exemplary customer service in a fast‑paced environment.
• Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).
• Ability to access, input, analyze, and retrieve information from various computer systems.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Strong customer service skills.
• Strong critical thinking skills.
• Ability to support multiple priorities simultaneously, accurately and professionally.
• Ability to work independently and as part of a dispersed team.
• Ability to work under tight deadlines and report successes and challenges.
• Ability to handle and maintain confidential information securely.
• Physical ability to lift thirty pounds.

Taft is an Equal Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing. Taft Stettinius & Hollister LLP participates in E-VERIFY.

Full Time

Bonus/Commission:
No