Delivery Operations Analyst Job Southfield area,Michigan USA,Business

Overview
The Delivery Operations Analyst supports consistent, effective delivery execution by administering core delivery tools, maintaining accurate reporting, organizing governance materials, and supporting standardized processes and documentation. This role enables delivery leaders and teams to operate with greater visibility, efficiency, and accountability while reducing administrative burden and improving overall delivery discipline.
Job Duties

Administer and maintain Wrike user access, license assignments, configuration settings, Custom Fields, Custom Item Types, Blueprints, Workflows, Automations, and related platform governance to support standardized delivery operations. (Essential)
Provide Wrike platform support, troubleshooting, user guidance, and enhancement coordination to improve adoption, usability, data quality, and operational effectiveness. (Essential)
Develop, evaluate, and recommend delivery governance templates, standards, metrics, and documentation, applying professional judgment to reinforce consistent and effective portfolio management practices. (Essential)
Coordinate governance meetings by preparing agendas and materials, documenting decisions, tracking action items, and supporting follow-up communications to promote accountability and transparency. (Essential)
Support light delivery coordination by tracking tasks, dependencies, deliverables, and follow-up actions for small initiatives or operational work efforts. (Essential)
Oversee and curate the Innovation & Technology Playbook, delivery process documentation, team guides, and knowledge repositories, making independent decisions on content organization, version control, retention, and compliance standards. (Essential)
Support quarterly team meeting planning, onboarding, and team enablement activities by coordinating logistics, materials, access requests, training resources, deliverables, dependencies, and follow-up actions.
Design, develop, and maintain portfolio, program, and delivery reports, dashboards, scorecards, templates, and distribution lists to provide timely visibility into delivery health, status, risks, issues, and performance trends.
Analyze and synthesize executive and team-level reporting by evaluating data inputs, identifying discrepancies, recommending format improvements, and ensuring information is accurate, consistent, and decision-ready.
Utilize and champion AI and AI-enabled tools to improve productivity, process efficiency, documentation quality, reporting effectiveness, and overall delivery outcomes.
Perform other duties as assigned.

Requirements

Bachelor's Degree in Business, Information Technology, or a related field (Required)
2 years in of experience in project/delivery operations, PMO support, IT operations or a related environment (Required)
Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment (Required)
Experience administering Wrike or similar project management platforms (Preferred)
Must have a valid driver's license
Effective communication skills with the ability to work cross-functionally
Excellent skills in reporting, dashboard creation, and data accuracy
Experience maintaining process documentation and knowledge management systems
Familiarity with delivery governance frameworks and agile/waterfall methodologies
Proficiency with Microsoft 365 tools (SharePoint, Teams, Excel, PowerPoint)

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth.

In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental and Vision Plans
On-Site Fitness Center
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program…