Customer Service Representative

Join to apply for the Customer Service Representative role at North West Labs

4 weeks ago Be among the first 25 applicants

$19.00/hr - $22.00/hr

Customer Service Representative

• Provide exceptional customer service to clients via phone, email, and chat
• Answer customer inquiries and resolve issues in a timely and professional manner
• Assist customers with product information, pricing, and order processing
• Upsell additional products or services to customers when appropriate
• Communicate effectively in English and Spanish (multilingual or bilingual skills preferred)
• Analyze customer needs and recommend suitable solutions
• Maintain accurate customer records and update information as needed
• Follow company policies and procedures to ensure customer satisfaction
• Collaborate with team members to achieve department goals

• Excellent communication skills, both verbal and written
• Strong phone etiquette and active listening skills
• Ability to empathize with customers and provide effective solutions
• Sales-oriented mindset with the ability to upsell products or services
• Proficiency in English and Spanish (additional languages are a plus)
• Strong problem-solving and analytical abilities
  
  Detail-oriented with excellent organizational skills
• Ability to work well under pressure in a fast-paced environment

Shift: 10am - 6pm Monday - Friday

If you are a motivated individual who is passionate about providing exceptional customer service, we want to hear from you! Join our team as a Customer Service Representative and contribute to our mission of delivering outstanding support to our valued customers.

Job Type: Full-time

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

In person

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Other

Industries:
Medical and Diagnostic Laboratories

Referrals increase your chances of interviewing at North West Labs by 2x.