ATE - Field Technician

ATE - Field Technician

ATE is a national provider of advanced vehicle diagnostic, programming, and calibration services. Our field technicians travel daily to customer sites, delivering accurate and reliable solutions while upholding ATE’s high standards of safety, accuracy, and customer service.

ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry, helping customers stay current with rapidly changing vehicle technology. We employ technicians across the country and continue to grow by adding team members committed to customer care, continuous training, and career advancement.

As a mobile field technician, you will deliver high‑quality diagnostic, programming, and calibration services to Crash Champions locations. Daily travel to customer sites and dedication to safety, accuracy, and exceptional customer service are essential. All service recommendations and documentation must reflect OEM standards and company policies.

• Deliver fast and accurate ATE service support to internal and external customers.
• Travel daily to assigned service locations in a company‑provided vehicle.
• Perform a range of vehicle services including diagnostics, calibrations, programming, scanning, and wire/connector repair.
• Ensure all services—particularly calibrations—are clearly documented, required per OEM guidelines, and approved prior to execution.
• Conduct test drives to verify system functionality and confirm successful repair outcomes.
• Provide excellent customer service by:
  • Managing difficult situations with transparency and urgency.
  • Communicating promptly and professionally with shops and internal stakeholders.
  • Escalating concerns when needed.
• Participate in team meetings and training sessions as assigned.
• Properly care for, maintain, and secure ATE‑issued tools, equipment, and vehicles.
• Stay current on ATE and OEM protocols through required training and Champions Connect updates.
• Travel daily to service locations and meet productivity and quality goals.
• Accurately manage documentation and complete final billing before leaving the site, per MCP guidelines.
• Work assigned schedule, including Saturday coverage as required by market needs.
• Maintain flexible availability to meet customer service commitments across all assigned business days.
• Perform additional duties as assigned.

• 2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
• Strong working knowledge of ADAS and electrical services, including calibrations (levels 1–3), programming, diagnostics, and wire/connector repair.
• Proficient with electrical diagnostic equipment such as multimeters, power probes, and resistors.
• Ability to perform and interpret vehicle health scans using both factory and non‑factory tools.
• Skilled in reading and interpreting OEM and aftermarket service information and wiring schematics.
• Ability to program vehicle modules using factory or approved non‑factory software.
• Clear and professional communication skills, both verbal and written, to explain technical findings.
• Technologically savvy, with proficiency in platforms such as Outlook, Teams, and Word.
• Strong work ethic with a high sense of urgency, self‑motivation, and a positive, professional representation of the ATE brand.
• Must be a continuous learner, eager to develop new skills and grow within the role.
• Comfortable working independently in fast‑paced shop environments.
• Willingness and ability to travel daily to service locations using a company‑provided vehicle.
• Saturday availability required on a rotating basis (typically every other Saturday, 9 AM – 12 PM or as scheduled).
• Must have a valid driver’s license and a safe driving record.
• Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus ("Cash From Crash")
• 5 Paid Holidays

Posted Min Pay Rate USD $25.00/Hr.

Posted Max Pay Rate USD $40.00/Hr.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Vehicle Repair and Maintenance

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