Sr. Recovery Analyst

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Auto PIP team is currently seeking a Sr. Recovery Analyst - MCCA.

This is a full time, non-exempt role with a hybrid work arrangement of 2 days in office.

The Sr. Recovery Analyst will be responsible for the aggressive recovery of monies and the proactive handling of Michigan Catastrophic Claims Association (MCCA) or Michigan Assigned Claims Plan files. They will have a demonstrated record of success with regard to evaluating and pursuing recoveries and reimbursements under the rules set forth by the MCCA or MACP. The role includes examining claim facts, medical treatment, and claim payments to discern between reimbursable and non-reimbursable losses and expenses.

The Analyst must demonstrate the ability to determine whether the claim is billable under the plans and have the ability to apply concepts and rules as part of the MCCA Claim Guide or MACP Plan of Operations. This is a fast paced environment and this individual must think critically; anticipate, identify, and develop solutions to problems in a timely manner.

• Proactive and strategic file evaluation of potential recoveries
• Interpreting claim file materials and their correlation to the recovery process
• Maintain accurate records, reports, and file documentation
• Decision making in accordance with jurisdictional guidelines
• Accurate calculation of recovery potential
• Provide meaningful feedback to management regarding claim developments
• Responsible for maintaining a high level of productivity and collaboration
• Manage claims throughout the recovery process both internally and externally

• Bachelor’s degree or equivalent experience
• 2+ years working knowledge of Michigan No Fault claims adjusting and recovery practices
• Familiarity with claims systems (HCS/CSS), Mainframe (PMS) and Bill Review Systems (Cor Vel/Power track)
• Advanced computer experience (MS Office, Excel, Word, Access)
• Dedicated to meeting the expectations and requirements of internal and external customers
• Makes timely, informed decisions
• Maintains constructive working relationships
• Strong organization and time management skills
• Ability to win concessions without damaging relationships using negotiation and diplomacy skills
• Displays strong written and verbal communication skills
• Easily adapts to new and changing environments and priorities
• Operates with appropriate management oversight
• Cultivates an environment of teamwork and collaboration
• Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner
• Creates innovative ideas and solutions to problems

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• for the full list of Benefits

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training,…