Human Resources Generalist

The HR Generalist at Jax provides hands-on Human Resources support across a fast-paced, multilocation organization with a frontline workforce. This position supports a broad range of HR

responsibilities, including employee relations, UKG Ready administration, leave and absence

management, workers’ compensation, policy and process administration, onboarding and offboarding,

reporting, employee records, and general HR operations.

HR Generalists may be assigned primary responsibility for specific HR processes, locations, or employee

populations based on business needs and team structure. All HR Generalists are expected to develop

broad functional knowledge, cross-train across core responsibilities, and provide backup coverage to

ensure continuity of HR support.

The successful candidate is action-oriented, highly organized, comfortable managing ambiguity, and

committed to providing a high level of service to employees and leaders. This role requires strong followthrough, sound judgment, technical aptitude, strict confidentiality, and a commitment to meeting

• Serve as a trusted HR resource to employees and leaders across assigned locations, providing responsive support within a multi-unit, frontline workforce.
• Manage day-to-day employee relations matters, including attendance, performance, conduct,workplace concerns, policy interpretation, corrective action, and manager coaching; escapecomplex or higher-risk matters appropriately.
• Conduct and support workplace investigations, including interviews, fact gathering, documentation review, findings, follow-up, and confidential case documentation.
• Utilize UKG Ready to administer employee lifecycle processes, including hires, rehires, transfers, joband compensation changes, status changes, terminations, onboarding, and offboarding.
• Troubleshoot UKG Ready questions and workflows, maintain employee data integrity, conductroutine audits, and support system testing, documentation, and process improvements.
• Support leaves of absence and workplace accommodations processes, including required documentation, deadlines, employee and manager communication, restrictions, and return-to-work coordination.
• Partner with Risk on workers’ compensation administration from claim reporting through return towork, including employee and leader communication, work restrictions, and return-to-work coordination.
• Support consistent application of HR policies and procedures and assist with the development,maintenance, and communication of policies, SOPs, workflows, forms, and job aids.
• Support HR compliance and recordkeeping, including background check, I-9/employment eligibilityprocesses, employee records, internal audits, and identification of documentation or process gaps.
• Manage assigned HR requests, inboxes, cases, and follow-up in accordance with established service-level expectations, ensuring employees and leaders receive timely, accurate, respectful, and solutions-oriented support from initial request through resolution.
• Prepare and maintain recurring and ad hoc HR reports, metrics, and data analysis using UKG Ready,Excel, and other available tools.
• Support benefits administration, employee communications, HR projects, audits, recruiting activities, and other HR programs or initiatives as business needs require.
• Educate and coach managers on HR processes, systems, documentation expectations, and their responsibilities in executing company policies and practices.
• Identify opportunities to improve HR processes, accuracy, and efficiency through technology,automation, AI-enabled tools, and process improvement.
• Take primary responsibility for designated HR processes, locations, or employee populations whilecross-training across core HR functions and providing backup coverage to ensure continuity…