Senior Team Relations Specialist

Overview The Senior Team Relations Specialist (STRS) serves as a subject matter expert and mentor within Sun's Team Relations team, playing a central role in cultivating a positive, inclusive, and high-performing workplace culture across Sun Communities. The STRS brings deep expertise in employee relations, HR compliance, and risk mitigation, providing trusted guidance on complex matters including performance management, policy interpretation, workplace investigations, and employment practices.

With a thorough understanding of the interconnectedness of internal policies and external regulations, the STRS proactively identifies and mitigates organizational risk while ensuring consistent, equitable application of company policies. Equally vital to the role, the STRS actively mentors and develops the Team Relations Specialist team, building capabilities through coaching, resource development, and training that elevate the function's overall effectiveness and readiness.

Job Duties Champions and models the culture, values, and mission of Sun Communities by fostering a safe, inclusive, positive, and productive work environment (Essential)
Serves as a recognized subject matter expert and strategic advisor to team members and leaders on complex employee relations matters, workplace concerns, and policy interpretation (Essential)
Maintains accurate, thorough, and timely documentation of employee relations matters, investigations, corrective actions, and performance trends within the team relations case management system (Essential)
Strategically coaches and develops leaders on effective people management practices, including performance management, conflict resolution, communication, and team member engagement (Essential)
Serves as the senior escalation point for complex and high-risk investigations into allegations of discrimination, harassment, retaliation, misconduct, and other workplace concerns (Essential)
Develops investigation frameworks, templates, and resources that strengthen the broader Team Relations team's capabilities (Essential)
Actively mentors and develops the Team Relations Specialist (TRS) team on employee relations best practices, policy application, and risk mitigation strategies; leads by example to elevate the team's capabilities, confidence, and professional growth (Essential)
Identifies areas of opportunity within the Team Relations function, taking initiative to develop and implement solutions with the intensity and urgency needed to drive meaningful results (Essential)
Administers exit interviews, analyzes feedback, and identifies recurring themes and retention risks; goes beyond reporting to proactively recommend retention strategies and initiatives

Acts as a lead on the development, review, and maintenance of job descriptions to ensure alignment with business needs, organizational structure, and compliance requirements

Designs and implements special projects, process improvement initiatives, and other HR-related activities that support organizational goals and strategic priorities

Aids in the management of Sun's J1 Visa program, ensuring compliant and successful execution in partnership with relevant stakeholders and in accordance with all applicable regulations

Creates and maintains resources, tools, job aids, and training materials that support the success of the broader Team Relations team and leaders throughout the organization

Identifies areas of opportunity within the Team Relations function, taking initiative to develop and implement solutions with the intensity and urgency needed to drive meaningful results

Performs other duties and projects as assigned

Requirements

Bachelor's Degree in Human Resources, Business or related field (Required)
Master's Degree in Human…