ServiceNow - Strategic Portfolio Mgmt; SPM Senior - Tech Cons

Service Now - Strategic Portfolio Mgmt (SPM) Senior - Tech Cons - Open Location

5 days ago Be among the first 25 applicants

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client-visible role, in which you’ll have opportunities to showcase your ability to motivate and develop your team, as well as establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, build relationships, and obtain experiences that will define your career.

• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

• Act as a workstream lead across all aspects of a Service Now SPM project and solution delivery, including design, configuration/development, testing, and deployment phases.
• Manage and mentor a multi-disciplinary team of 3-5 resources, including offshore consultants, developers, and testers.
• Provide guidance and industry-leading practice expertise for Service Now SPM process implementations.
• Analyze a company’s people, process, and technology capabilities; provide leading practice recommendations and insights to strategic roadmaps.
• Lead client process and design sessions, facilitate requirements workshops with functional and/or business process subject matter experts.
• Experience with waterfall and agile delivery models, including planning, status reporting, budgeting, and risk/issue logs.
• Create high-quality deliverables and project artifacts.

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
• Typically, no less than 2–4 years of relevant Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A valid driver’s license in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Experience with performance analytics and reporting; certifications are a plus.
• Experience in Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).

We seek individuals who are technically proficient and possess a strong sense of curiosity and a desire to learn. Top performers navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues alike.

• A comprehensive compensation and benefits package, with base salary ranging from $102,500 to $187,900 nationwide, and higher ranges in key metro areas.
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• A flexible vacation policy and time off for designated EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves.
• Opportunity to work within a hybrid model, combining in-person collaboration with remote flexibility, with most client-facing roles requiring 40–60% onsite.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you need assistance applying online or during the application process, call 1‑800‑EY‑HELP3, select Option 2 for candidate-related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry, which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at