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System Support Specialist - Library
Job in
Southfield, Oakland County, Michigan, 48076, USA
Listed on 2026-10-17
Listing for:
City of Southfield Human Resources
Full Time
position Listed on 2026-10-17
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Specialist
Job Description & How to Apply Below
Representative
Job Duties
- Assist the Network Administrator to maintain a secure, reliable technology infrastructure while serving as the library's primary technology specialist for specialized library systems and patron-facing technology services.
- Administer and support the Microsoft 365 environment, including user and license management, Exchange Online, Microsoft Entra , Microsoft Defender, Microsoft Teams, SharePoint, and related Microsoft 365 services to ensure secure, reliable, and efficient operations.
- Responsible for the Integrated Library System (ILS), including updates, security, user permissions, workflows, and system integrations.
- Manage the Veeam cloud backup system, including backup verification, restoration, storage, and service management.
- Oversee and support the Cisco Meraki wireless network infrastructure, including Meraki Dashboard management, wireless access point configuration, firmware updates, network monitoring, troubleshooting connectivity issues, and maintaining secure, reliable Wi-Fi services for staff and patrons.
- Support library technology platforms, including the online catalog, OCLC, databases, special collections, streaming services, inventory management, payment systems, RFID, self-checkout, security gates, and the Capira Mobile app.
- Manage network access for patron authentication and premium digital resources.
- Administer Internet filtering and security systems to ensure compliance with FCC E-rate requirements.
- Troubleshooting technology issues for staff and patrons, and other duties as assigned.
- Assist the Network Administrator to maintain a secure, reliable technology infrastructure while serving as the library's primary technology specialist for specialized library systems and patron-facing technology services.
- Administer and support the Microsoft 365 environment, including user and license management, Exchange Online, Microsoft Entra , Microsoft Defender, Microsoft Teams, SharePoint, and related Microsoft 365 services to ensure secure, reliable, and efficient operations.
- Responsible for the Integrated Library System (ILS), including updates, security, user permissions, workflows, and system integrations.
- Manage the Veeam cloud backup system, including backup verification, restoration, storage, and service management.
- Oversee and support the Cisco Meraki wireless network infrastructure, including Meraki Dashboard management, wireless access point configuration, firmware updates, network monitoring, troubleshooting connectivity issues, and maintaining secure, reliable Wi-Fi services for staff and patrons.
- Support library technology platforms, including the online catalog, OCLC, databases, special collections, streaming services, inventory management, payment systems, RFID, self-checkout, security gates, and the Capira Mobile app.
- Manage network access for patron authentication and premium digital resources.
- Administer Internet filtering and security systems to ensure compliance with FCC E-rate requirements.
- Troubleshooting technology issues for staff and patrons, and other duties as assigned.
- Associate degree in Computer Science or a related field, or four years of equivalent relevant work experience.
- One or more years of experience supporting wireless technologies, including access points, hotspots, and IoT devices.
- One or more years of experience administering enterprise backup solutions, including backup configuration, job monitoring, tape/media rotation, retention policies, recovery testing, and restoration of critical data.
- One or more years of experience supporting Windows 10 and Windows 11 desktop environments.
- Two or more years of experience supporting Microsoft 365 cloud environments, including…
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