SAP Process Specialist

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management.

An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence".

thyssenkrupp Materials NA is a subsidiary of the internationally operating thyssenkrupp Group. Headquartered in Southfield, Michigan, thyssenkrupp Materials NA is a leading provider of production materials and integrated service solutions with almost 2,900 employees and more than 95 locations in North America. With annual sales of $2.9 billion, the company is focused on value-added processing and distribution of a full line of aluminum, stainless, copper, brass, specialty metals, steel, and plastics products.

Supply chain management, transportation and logistics, and production support outsourcing solutions are among the many services provided to customers. Business units include Copper and Brass Sales, Engineered Plastics, Ken-Mac Metals, Online Metals, thyssenkrupp Steel Services, thyssenkrupp Supply Chain Services, and thyssenkrupp Materials de Mexico.

Job Summary Responsible for supporting end users in the day to day activities of all SAP applications. Resolving process knowledge gaps and correcting transactional errors. Supporting Information Management projects in the discovery, analysis and documentation of business requirements, process flows, testing, training and communications. Leveraging communication skills, the SAP Level 1 Support Member will support and participate in requirements and design sessions between various TKMNA business units and the Information Management Department.

• Participating in the front line support for all SAP related applications to all SAP users including:
  • End user training and support
  • Developing project communications
  • Identifying issues within processes as it relates to how SAP applications are being used.
• Documenting, testing and training of systems as it relates to the users
  • Creating standardized training documentation
  • RWD updates within SAP applications
  • Executing training to roll out changes and new applications. Responsible for testing changes and new applications to ensure they meet the user requirements.
  • Documenting business process modifications and working cooperatively with Business Users to train and implement change
  • Identifying knowledge gaps within the business organization. Special project work to rectify gaps in training.
  • Performing business reviews to identify issues within the business organization as it relates to SAP applications.
• Ensure that the Technical and Business processes are aligned.
  • Identify issues with business process vs. process defined within SAP template.
  • Communicate with Business to rectify issues
• Regional (Geographic) Support Structure

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

• Working experience of 5+ years involving various business processes and/or systems.
• Most have understanding of technology combined with a solid business background.
• Bachelor's degree in Business Administration or Computer Science (or equivalent) a plus.
• Understand of business processes and technology associated with wholesale fulfillment, distribution and supply chain management.
• Understanding of Project Management processes (initiating, planning, executing, controlling and closing)
• Must possess strong communication skills to relate to end users in Sales, Warehouse, Business Customers, Associates and the Technical IM team.

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life…