More jobs:
Helpdesk Technician
Job in
Southfield, Oakland County, Michigan, 48076, USA
Listed on 2026-10-23
Listing for:
Stefanini Group
Full Time
position Listed on 2026-10-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Helpdesk Technician I Southfield,MI
Posted:10/13/2026
Job Description
Job #: 65161
Job Category:
Helpdesk Technician
Position Type:
Full Time
Remaining Positions: 1
- Provide technical end-user support via telephone, email, or web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity andgood working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Shift flexibility and schedule adherence are required for the position.
Pay Range:
Based on Experience
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