Mail Services Worker

Hiring Supervisor:
Interim Executive Director of Campus Safety

Employment Type:

Full-TIme

Department: Campus Safety

JOB TITLE: Mail Services Worker

POSITION NUMBER
: MK9998

HIRING SUPERVISOR:Interim Executive Director of Campus Safety

DEPARTMENT:Campus Safety

TYPE: Full-Time

The Mail Services Worker receives, documents, sorts, tracks, and distributes University mail and packages for faculty, staff, and students. The position requires accurate recordkeeping, secure handling of materials, safe package handling, and courteous customer service. The employee must perform assigned duties promptly and professionally, follow University and departmental procedures, and comply with lawful and supervisory instructions. Mail Services operates under the Department of Campus Safety, and this position reports to the Mail Services Supervisor.

• Follow established procedures and supervisory direction for receiving, processing, documenting, sorting, distributing, and delivering mail and packages.
• Maintain accurate and timely records, including package tracking, transfers, deliveries, and discrepancies; promptly report missing, damaged, or misdirected items.
• Protect the confidentiality, security, and integrity of mail, packages, records, and related information; prevent unauthorized access or tampering.
• Collect and distribute mail and packages to appropriate departments, residence halls, and recipients; coordinate pickups and deliveries with courier services.
• Operate University vehicles and mail-processing equipment safely; obey traffic regulations and report equipment, vehicle, and workplace hazards promptly.
• Maintain supplies and a clean, orderly, and safe mailroom; use proper lifting and material handling practices.
• Provide courteous assistance and accurate information to faculty, staff, students, and visitors.
• Complete assigned duties accurately and within established time frames; promptly advise the supervisor of delays, operational problems, or needed assistance.
• Maintain professional and cooperative working relationships; observe attendance, punctuality, and scheduled-work requirements under University policy.
• Notify Campus Safety promptly of observed campus safety hazards or incidents.
• Perform other related duties, including appropriate assistance with University events or emergencies, consistent with training, qualifications, and safety procedures.

Must be at least 18 years old and legally authorized to work in the United States. Must possess and maintain a valid Michigan driver’s license and an acceptable driving record when driving is required. Must meet applicable background-screening requirements, maintain a neat professional appearance, and be available for schedule adjustments or overtime as operationally necessary and determined by the Executive Director of Campus Safety or his designee.

High school diploma or equivalent required. Prior experience in mail services, shipping and receiving, logistics, inventory tracking, or customer service preferred.

Ability to read and follow written procedures, safety instructions, and operational records; communicate clearly and respectfully in person, in writing, and by telephone or radio.

Ability to exercise sound judgment, resolve routine problems, recognize discrepancies, prioritize assignments, and seek supervisory guidance when necessary.

Work involves standing, walking, climbing stairs, bending, kneeling, reaching, sitting, driving, and repetitive hand use. May occasionally lift or move packages weighing up to 75 pounds, using appropriate assistance or equipment when needed.

Ability to work independently…