Director, Staffing Account Management
Job in
Southfield, Oakland County, Michigan, 48076, USA
Listed on 2026-10-18
Listing for:
Stefanini North America and APAC
Full Time
position Listed on 2026-10-18
Job specializations:
-
Management
Client Relationship Management, Operations Management -
Business
Client Relationship Management, Operations Management
Job Description & How to Apply Below
We are seeking a highly strategic and hands-on Director of Staffing Account Management to lead and grow a portfolio of enterprise staffing accounts while managing a high-performing team of Account Managers across North America. This leadership role will be responsible for client governance, account growth, operational excellence, contract management, and the delivery of a white-glove customer experience.
Key Responsibilities Team Leadership & Development- Lead, mentor, and develop a team of Account Managers responsible for strategic staffing accounts.
- Establish performance expectations, account management standards, and governance best practices.
- Drive accountability across the organization through KPIs, service level agreements (SLAs), and client success metrics.
- Foster a culture of client-centricity, collaboration, continuous improvement, and operational excellence.
- Lead executive business reviews (EBRs), quarterly business reviews (QBRs), and ongoing governance meetings.
- Build trusted advisor relationships with procurement leaders, HR executives, hiring managers, MSP partners, and client stakeholders.
- Ensure client satisfaction through proactive communication, issue resolution, and continuous service improvement.
- Drive account expansion opportunities through workforce planning, talent strategy discussions, and consultative engagement.
- Develop and execute growth strategies across existing staffing accounts.
- Identify opportunities to expand service offerings, increase wallet share, and deepen strategic partnerships.
- Collaborate with sales, recruiting, delivery, and operational teams to maximize account performance.
- Participate in RFP responses, pricing reviews, staffing solution design, and workforce planning initiatives.
- Support new client onboarding and transition activities.
- Partner closely with offshore and global recruitment delivery teams to ensure recruiting performance aligns with client expectations.
- Monitor recruiting effectiveness through fill rates, time-to-fill, quality metrics, retention rates, and candidate experience measures.
- Work directly with recruiting leadership to improve delivery processes and workforce outcomes.
- Escalate and resolve operational challenges impacting client success.
- Work closely with Finance and Shared Services Teams to support billing, budget creations, and annual/quarterly forecasts.
- Review and interpret staffing contracts, Statements of Work (SOWs), Master Service Agreements (MSAs), supplier agreements, and client amendments.
- Ensure compliance with contractual obligations, staffing regulations, and client-specific requirements.
- Collaborate with legal, finance, procurement, and operational stakeholders regarding contract modifications and risk mitigation.
- Support commercial discussions including pricing models, markups, bill rates, and workforce solution structures.
- Maintain a strong understanding of staffing technologies, including:
- Applicant Tracking Systems (ATS)
- Vendor Management Systems (VMS)
- CRM platforms
- Timekeeping and Payroll Systems
- Workforce management and reporting tools
- Drive adoption of technology solutions to improve operational efficiency and customer experience.
- Evaluate and implement process improvements that increase scalability and profitability.
- Leverage data, analytics, AI, and automation tools to improve account performance and decision-making.
- Stay current on staffing industry trends, workforce regulations, labor market changes, and emerging technology solutions.
- Bring innovative ideas and proven best practices to improve account management and service delivery.
- Shape strategic direction for the staffing organization and contribute to long‑term growth initiatives.
Required Qualifications
- Bachelor of Business Administration (BBA), Bachelor of Science (BS) in Business, or related field.
- 10+ years of staffing industry experience.
- 5+ years leading staffing account management, client services, MSP programs, or workforce solutions teams.
- Demonstrated experience managing enterprise staffing accounts exceeding $20M+ in annual spend or equivalent complexity.
- Strong understanding of staffing delivery models including:
- Direct staffing
- Professional staffing
- MSP (Managed Service Provider)
- Global workforce solutions
- Experience leading distributed and remote teams.
- Strong…
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