Senior Manager

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Join Livingston and grow your career in the constantly changing world of international trade. Livingston is amarket leader offering customs brokerage, international trade consulting,compliance and freight forwarding services aroundthe world. Livingston has over 3,000 employees at more than 90 key border crossings,sea ports,airports andother strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition forachievementsand develop yourexpertisein the complex and evolving world of trade.

Learn howyou can make an impact at Livingston.

Job Type:Full Time

Location:

MI Southfield - US017

Customs operations professional responsible for the delivery of compliant transactions processing for Global Trade Management (GTM) clients. Management of 3-4 large teams delivering these services. Second level support and first point of escalation for complex issues and points of customer dissatisfaction. Highly knowledgeable in customs processes and the information systems used to facilitate process delivery. Ability to manage workload across the teams to meet customer delivery standards and to prioritize arising issues or customer concerns.

The Senior Manager must possess a good understanding of the regulatory environment, the ability to interpret and assess the impact of current and future legislation changes, as well as an understanding of brokerage and Customs technology solutions.

• Manage staff and mentor managers related to direct operations and provide leadership and communication to indirect staff within client responsibilities. Pool resources to ensure collaboration and information exchange.
• Drive personnel management activities including accountability, performance management, discipline, employee development, hiring, firing, job evaluation against requirements, etc.
• Assign and oversee process improvement initiatives and projects to meet customer service requirements.
• Monitor customer satisfaction through KPIs from managed teams, feedback from Operations teams or direct communication from customer. Ensure that all service-related issues are prioritized and resolved within appropriate timeframe.
• Partner with leaders to understand customer processes and priorities and to ensure smooth/uninterrupted flow of transactions.
• Support and adhere to quality standards by understanding the relevance of current job activities and how they contribute to the achievement of the quality objectives.
• Create a coaching, supportive environment where team engagement is seen as central to driving results
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

• High level of knowledge of Customs operational and compliance requirements
• Strong analytical and attention to detail skills with a high level of accuracy
• Strong interpersonal and communication skills (both verbal and written)
• Strong organizational skills with the ability to meet tight deadlines
• Strong PC skills including Microsoft Officeand Share Point
• Strong analytical, interpersonal and leadership skills are required
• Business oriented and remarkable business acumen
• Ability to drive change while coaching and developing the teams

10 + years of progressive experience

Required:

Bachelors Degree or equivalent

Customer First Focus

Business Acumen and Straight Talk

Inclusion and Collaboration

Agility

Leading and Developing

Accountability

What’sin it for you?

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you…