Volunteer Coordinator

The Volunteer Coordinator plays a vital role in advancing CCSEM’s mission to engage the Catholic community in the works of mercy and creating volunteer opportunities that are a clear witness to Jesus Christ. Under the direction of the Mission Integration & Evangelical Charity Manager, this position is responsible for the development, coordination, and administration of volunteer programs across the agency.

Key Responsibilities:

• Lead efforts to recruit, screen, onboard, and train volunteers for various CCSEM programs and services.
• Maintain accurate volunteer records and ensure compliance with agency policies and procedures.
• Manage volunteer engagement and program data using the Get Connected platform.

• Cultivate relationships with Catholic parishes, schools, and community organizations to promote volunteer opportunities.
• Coordinate and promote volunteer events, service days, and special initiatives that reflect Catholic Social Teaching.
• Represent CCSEM at parish and community events to raise awareness of volunteer needs and opportunities.

• Collaborate with program managers to assess volunteer needs and design meaningful roles.
• Implement tools to measure volunteer satisfaction and evaluate program impact.
• Create and implement volunteer recognition and appreciation ideas.
• Generate reports and presentations that highlight volunteer contributions and engagement metrics.

Qualifications, Knowledge, Skills & Abilities :

Preferred but not required:

• Knowledge of community resources/contacts relevant to the Archdiocese of Detroit area parishes preferred.
• Experience and training in volunteer management.

• Ability to respectfully manage conflict.
• Strong written and verbal communication, including public presentation skills.
• Ability to work well with people of varying economic and cultural backgrounds.
• Able to work independently as well as with a team.
• Proficient in the use of Microsoft Office Suite (Word, Excel, Power Point); experience with Get Connected or other volunteer management software a plus.
• Position requires a highly organized, assertive manner with good interpersonal skills and excellent verbal and written skills.
• Successful completion of initial and on-going employment screens, including, but not limited to criminal background, sex offender, drug screen, OIG, valid Michigan driver’s license, abuse and neglect and vehicle record check as required.

• Seek to ensure that all volunteer activities and services provided by CCSEM reflect a clear witness to Jesus our Lord, embodying the principles of Catholic Social Teaching and responding to humanity’s spiritual thirst for God.
• Oversee daily operations of the Volunteer Program, ensuring smooth and effective coordination.
• Partner with leadership and program managers to identify and support volunteer opportunities.
• Design and enhance recruitment strategies, onboarding procedures, and training programs.
• Work with CCSEM leadership and staff to problem-solve and engage in conflict resolution when issues arise with volunteers to achieve a positive experience with the organization.
• Assure program compliance with CCSEM policies and funder requirements.
• Build and sustain relationships with the Archdiocese of Detroit, its parishes, and external organizations and mission partners to develop volunteer opportunities.
• Collaborate with the marketing department to implement campaigns that raise awareness of volunteer efforts.
• Represent CCSEM at community events and conduct oneself in an ethical, mature, and professional manner with honesty and integrity, welcoming volunteers, clients, coworkers and other stakeholders with dignity and respect.
• Plan and execute volunteer recognition initiatives to celebrate contributions and foster retention.
• Utilize Get Connected volunteer management software to assure program accountability through the establishment and maintenance of program and volunteer records. Assist CCSEM program managers to create reports required for their respective programs.
• Stay informed of current developments and…