Inside Sales Representative

Location: Southfield, MI (Onsite)
Company: Epic Health
• Unity Self‑Funded Health Plan
• Kindred Direct Primary Care
• Nuwell Management Group

Epic BPO is rapidly expanding and seeking a motivated Inside Sales Representative to drive growth across multiple healthcare-focused business lines. This role will concentrate heavily on selling and onboarding new clients for the Unity Self‑Funded Health Plan and Kindred Direct Primary Care (DPC), while also contributing to sales efforts across the broader Epic Health portfolio.

This is a high-activity, metrics-driven role ideal for someone who excels in consultative conversations, outbound outreach, and educating prospects on innovative healthcare solutions. The position is fully onsite at our Southfield, MI headquarters.

• Make outbound calls, send emails, and perform consistent follow-up with qualified prospects across multiple business divisions.
• Deliver clear, compelling explanations of Unity’s self-funded insurance model and Kindred’s DPC offering.
• Conduct consultative conversations to understand prospect needs, qualify opportunities, and match them with the appropriate Epic solution.
• Convert inbound leads, referrals, and warm inquiries into scheduled appointments, proposals, or enrollments (business-line dependent).
• Maintain a high daily activity cadence, including outbound dials, booked appointments, and pipeline advancements.
• Log all interactions and maintain accurate CRM documentation to ensure full visibility of pipeline activity.
• Build and grow a strong pipeline through cold calling, warm calling, digital leads, referral lists, and assigned prospecting tools.
• Deliver solution-based presentations via phone or virtual meeting.
• Follow structured workflows to ensure consistent lead nurturing and timely follow-up.
• Collaborate with the BPO Team Lead, Director of BPO, and Unity/Kindred leadership to accelerate deals through the sales funnel.

• Work closely with Marketing, Outreach, and Outside Sales teams for seamless lead handoffs.
• Assist with appointment-setting for large employer groups, municipalities, and enterprise-level opportunities.
• Provide ongoing feedback on lead quality, customer objections, and script refinements.
• Participate in training, skill building, and certification programs across all Epic BPO sales tracks.

• 1–3+ years of inside sales or call center sales experience (healthcare/insurance sales a plus).
• Strong communication skills and confidence engaging prospects over the phone.
• Comfortable managing high outbound volume and meeting activity-based KPIs.
• Experience selling service-based or regulated products (preferred).
• Ability to learn and explain healthcare concepts with provided training.
• CRM literacy with strong organizational and pipeline management skills.
• Self-motivated, competitive, and eager to grow into more advanced roles as the BPO scales.
• Ability to pass the background check

• Daily outbound call volume and contact rate.
• Number of qualified appointments or proposals generated for Unity & Kindred.
• Conversion metrics across the full funnel (lead → opportunity → close).
• CRM accuracy, compliance, and documentation standards.
• Professionalism and adherence to regulatory guidelines in healthcare/insurance communication.

• Competitive base pay + commission.
• Clear advancement path into Team Lead, Outside Sales, or BPO leadership roles.
• Ongoing training in healthcare sales, insurance models, and direct primary care.
• A growing and stable ecosystem with multiple solutions to sell.
• Supportive, onsite environment with strong leadership and teamwork.

You are a confident communicator with a strong sales mindset. You enjoy discovering customer needs and connecting them with better healthcare solutions. You thrive in a structured, fast-paced inside sales environment and are excited about advancing your career within a rapidly growing healthcare and technology organization.