Member Service Specialist

2 days ago Be among the first 25 applicants

Join us at Zeal Credit Union as a Full-Time Member Service Specialist right in Southgate, MI! This onsite position offers an exciting opportunity to develop your skills in customer service while showcasing your character, empathy, and passion for helping others. At Zeal, we believe in turning challenges into fun solutions, making every day a chance to shine.

You’ll engage with our amazing members, solving problems with a smile and building lasting relationships! You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Health Savings Account, Flexible Spending Account, Paid Time Off, and Paid Holidays. So, why wait? Dive into a world where your passion for member‑focused service can truly make a difference!

As a Full‑Time Member Service Specialist at Zeal Credit Union in Southgate, you’ll assist our valued members with daily transactions, from cashing checks to opening new accounts. You’ll also take loan applications and help with loan closings, ensuring members feel supported every step of the way. Balancing your drawer daily will be a breeze as you bring your attention to detail.

You’ll stay up‑to‑date on policies and procedures, providing top‑notch customer service infused with genuine empathy toward our members.

To thrive as a Full‑Time Member Service Specialist, you’ll need a toolbox of essential skills: a minimum of 6 months experience in customer service, a passion for helping others, problem‑solving abilities, initiative, excellent communication skills, and high attention to detail. While experience in loans and working within a financial institution are preferred, your eagerness to learn and passion for service will help you succeed.

• 6 months of customer service experience
• Passion for helping others
• Enjoys problem solving
• Takes initiative
• Excellent communication skills
• High attention to detail
• High school diploma
• Punctuality and regular onsite attendance
• Preferred: loan experience, financial institution experience

Get started with our team! We believe in taking care of our team, both on and off the job. That's why we offer a mobile‑friendly application process — because we know your time is valuable. If you're ready to take your service skills to next level and join a team that values hard work and good times, complete our application today!

Zeal Credit Union is proud to provide equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.