Patient Care Coordinator

Overview

Who is Hearing Life:

Hearing Life is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. Hearing Life operates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals.

Our vision is to help more people hear better through life‑changing hearing health delivered by the best personalized care.

$ 15-20/hr + Monthly Bonus Opportunity

Full Time, On Site

Southgate, MI

• PTO & Paid Holidays
• Work-Life balance is VERY important to us!
• Medical, dental, vision, and HSA
• 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members.
• Daycare Flex Savings Plan
• Growth and development opportunities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
  
  Uphold and maintain all HIPAA standards

Growth Opportunities at Hearing Life for Patients Care Coordinators!

Comprehensive Onboarding:
At Hearing Life, we’re committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.

Hearing Instrument Specialist Apprentice Program:
Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed be the provider in your own office, seeing patients and enhancing lives with hearing aid. Ask a manager about this program!

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

We are an Equal Opportunity / Affiantative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.