Service Coordinator

Service Coordinator – CSI Support & Development Services

The Service Coordinator is primarily responsible for promoting the belief in cooperative principles and for assisting in creating a strong community that adheres to CSI Support & Development policies as well as federal, state, and local laws. This is accomplished by providing continuous education to empower all members to participate in the management of their cooperative while maintaining a positive and respectful attitude.

The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members of CSI Support & Development Co‑ops. The mission is to empower members to age in place and enhance their ability to remain living independently in the co‑op.

• Assist and educate members and families of the services which may be necessary to maintain an independent lifestyle, while avoiding the creation of unhealthy boundaries.
• Educate members, families and staff on available community resources.
• Assist members in building informal support networks among themselves, family, and friends in the community.
• Act as a liaison between community agencies, service providers and residents.
• Encourage members to be proactive in meeting their social, psychological and physical needs.
• Facilitate meeting of needs when necessary, but avoid the creation of unhealthy dependence.
• Use the least restrictive intervention necessary to alleviate a problem situation.
• Work collaboratively with members, the council, the co‑op liaison, and other committees of the co‑op.
• Complete psychosocial assessments for members on a voluntary basis to help identify member needs.
• Establish relationships with local service providers who are currently providing or could provide services to members, and monitor the quality and effectiveness of their service delivery.
• Plan and implement educational and group programs.
• Participate in regular training and evaluate program outcomes.
• Maintain a directory of community services and make it available to members, families and management.
• Maintain individual files on members and document contact with members, providers and families/friends.
• Complete reports and provide copies to appropriate parties in an accurate and timely manner.
• Adhere to company policies, safety regulations, and OSHA requirements.
• Perform other related duties as assigned.

• Engage diversity and difference in practice by applying inclusive strategies that carefully consider the context of individuals, families, and organizations. Communicate the importance of diversity and use self‑awareness to manage personal biases.
• Demonstrate ethical and professional behavior by applying standards of the NASW Code of Ethics and relevant laws. Use reflection and self‑regulation to maintain professionalism in all communication.
• Engage with individuals, families, groups, and communities by applying knowledge of human behavior and multidisciplinary frameworks.
• Intervene with individuals, families, groups, and communities by selecting and implementing interventions that achieve practice goals and enhance capacities.
• Evaluate practice with individuals, families, groups, and communities by applying evaluation methods to improve effectiveness at micro, mezzo, and macro levels.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work environment:
Service Coordinators generally work in an office environment.

Physical demands:
This position requires sitting at a desk for extended periods of time and significant time on the phone. Must be able to push, pull, or lift up to 30 pounds.

Travel required:

N/A.

• Associate’s degree in Social Work or related field required.
• 1–3+ years of experience working with older adults in a community-based setting required.
• Knowledge of senior community and area resources required.
• Good oral and computer skills required; proficiency in Microsoft Office…