Director HCBS Initiatives

Arkay is a nonprofit human service agency that works with adults with intellectual and or developmental disabilities. We have several locations in the downriver and northwest Livonia area. Our current HQ's is in Southgate Michigan and we will be moving to Wyandotte in early 2027 while maintaining our facilities in Livonia, Southgate and Flat Rock as well as our coffee shop Java Junction which serves as a training center and social enterprise in Trention Michigan.

• Salary Range: 65,
• Location:
  
  Southgate Michigan
• Date Posted: 06 Oct 2026
• Closing Date: 31 Oct 2026

The Director of HCBS Initiatives provides operational and clinical leadership for Arkay services by developing and supporting programming for adults with intellectual and or developmental disabilities (I/DD). This position is responsible for ensuring the delivery of high-quality, person-centered, HCBS-compliant skill-building, community and vocational services across Arkay locations.

The Director is responsible for building consistency in service delivery, staff expectations, program activities, community experiences, documentation, and quality outcomes. This role ensures that all activities are engaging, purposeful, individualized, and connected to each person’s goals, interests, skill development, and desired participation in the community.

The Director supports compliance with DWIHN, OCHN, Medicaid, CARF, and Arkay standards. The Director promotes the rights, choice, dignity, safety, independence, and successful outcomes of every person served.

• Under the supervision and guidance of the VP of Operations and Vocational Services, develop and operationalize new program models based on HCBS guidelines for service delivery to Arkay participants.
• Supervise, coach, support, and evaluate Program Managers who oversee program operations and direct service staff across Arkay locations.
• Establish clear, consistent expectations for Program and Community Based-Skill Building services including; planning, staffing, documentation, consumer engagement, health and safety, and quality service delivery.
• Conduct regular individual supervision, site reviews, and leadership meetings with Program Managers to address staffing, operations, compliance, consumer outcomes, and program-development needs.
• Support Program Managers with hiring, onboarding, coaching, performance management, staff development, and corrective action, as necessary.
• Provide operational guidance and indirect oversight of Case Coordinators, to ensure consistent practices, timely follow-through, accurate documentation, and effective consumer support.
• Work with Program Managers to develop and maintain safe, effective staffing schedules that support high-quality program delivery and community participation.
• Partner with Program Managers to provide guidance, and performance support related to IPOS planning, consumer files, coordination of services and communication with families/guardians and providers.
• Expand Arkay’s visibility and referral pipeline by actively cultivating relationships with DWIHN, service coordinators, families, guardians, and other stakeholders.
• Communicate the value, outcomes, and availability of Arkay’s services through presentations, events, promotional materials, and direct outreach.
• Drive the planned growth of Arkay’s HCBS initiatives by developing and executing recruitment, outreach, referral-development, and marketing strategies that support an annual growth target of 10%.
• Perform other related duties as assigned by the Vice President of Operations and Vocational Services to further Arkay’s mission and program integrit

• Maintain a strong working knowledge of DWIHN, OCHN and other PIHP requirements and expectations, HCBS standards, service authorizations, documentation practices, billing/reporting requirements, staff-training expectations, and provider compliance responsibilities.
• Ensure program documentation is accurate, timely, and consistent with service authorizations, billing requirements, IPOS, CARF standards, and Arkay policy.
• Ensure staff understand and uphold recipient rights, confidentiality, health and safety requirements, incident reporting, and respectful, inclusive service delivery.