Mobile Associate, Store-in-Store - Retail Sales

Overview

Mobile Associate, Store-in-Store - Retail Sales at T-Mobile. Join to apply for the Mobile Associate, Store-in-Store - Retail Sales role at T-Mobile.

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through stock grants, employee stock purchase plan, 401(k), and access to money coaches. This description outlines the role and expectations for Mobile Associates, Store-in-Store.

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready. Partner with nearby store locations to properly onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures, and safeguarding kiosk assets (carrying keys to kiosk cabinets, securing assets) and reporting lost keys or assets to management.
• Customer-obsessed: be personable, engaging, and able to connect on a personal level. Build rapport, trust, and loyalty with every interaction. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred.

• Customer Satisfaction:
  Passionate advocate with the desire to be yourself when connecting with customers. Balance customer experience and performance goals. (Required)
• Team Building:
  Willingness to work with peers and store leaders, learn and share best practices, while serving customers and resolving issues. (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training and eligibility for hourly training pay. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible for an Annual Stock Grant.

Full and part-time employees have access to medical, dental, and vision insurance, 401(k), employee stock grants and purchase plan, paid time off and holidays, parental and family leave, family building benefits, child-care/subsidy support, tuition assistance, and discounts on mobile service, home internet, pet insurance, and transit programs. For details, see

Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender…